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LiveVox Solutions | Platform Capabilities

Optimize Remote Agent Performance

Empowering and managing work-from-home agents presents quality and compliance challenges. LiveVox combines best practices and technology to optimize your remote agent performance.

Solution: Call and Screen Recording

Monitor All Interactions

Maintain insight on all agent activity by automatically capturing what agents say and do on their desktops with Call and Screen Recording.

Solution: Speech Analytics

Get Timely Alerts

Monitor 100% of your interactions and automatically get alerts whenever inappropriate language, compliance-related words, and any keywords of your choice are used.

Solution: Agent Scripting

Simplify the Agent Experience

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Solution: Quality and Compliance Management

Provide Digital Training

Digitally distribute eLearning materials and scorecards while tracking review completion rates with quality management capabilities.

Tip Sheet

Simplify Your Shift to At-Home Agents with LiveVox

If you’re about to make the transition to an at-home agent workforce, or, are somewhere on the journey already, it can be daunting to maintain performance levels and customer experience. LiveVox makes this process simplified and effective. Find out how by downloading this tip sheet.

How To Simplify Your Shift to Remote Agents

Find the Right Solution For You

Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.

Cloud IVR

I want a cloud-based IVR with digital options.

Inbound Contact Center

I want to improve my inbound customer service.

Outbound Campaigns and Compliance

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics

I want to improve CX and compliance with analytics.

Two-Way Messaging

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.