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LiveVox Solutions | Platform Capabilities

Optimize Remote Agent Performance

Empowering and managing work-from-home agents presents quality and compliance challenges. LiveVox combines best practices and technology to optimize your remote agent performance.

LiveVox Platform Solutions

Monitor All Interactions

Maintain insight on all agent activity by automatically capturing what agents say and do on their desktops with Call and Screen Recording.

Get Timely Alerts

Monitor 100% of your interactions and automatically get alerts whenever any keywords of your choice are used.

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Simplify the Agent Experience

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Provide Digital Training

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Tip Sheet

Simplify Your Shift to At-Home Agents with LiveVox

If you’re about to make the transition to an at-home agent workforce, or, are somewhere on the journey already, it can be daunting to maintain performance levels and customer experience. LiveVox makes this process simplified and effective. Find out how by downloading this tip sheet.

LiveVox Tip Sheet: Simplify the Shift to At-Home Agents

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want to add AI Virtual Agents with omnichannel

IB Contact Center Bundle

I want to Improve my IB customer service

OB Campaigns and Compliance Bundle

I am mostly outbound, want to mitigate risk and add channels

Speech Analytics Bundle

I want to improve CX and Compliance with analytics

Two-Way Messaging Bundle

I want a digital-first or digital-only engagement

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure

“Managing the number of staff and their schedules is driven by the data that we receive from LiveVox because it tells us trends on calls, texts, emails, everything. The data drives our workforce management solution to ensure that we know where agents are needed, who needs to be working, and at what time they are needed.”

— COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“Managers have been so happy with their ability to now monitor their agents because they feel like they’re catching stuff that they were missing before like agents taking too long on calls, going to break for too long, or not coming back from lunch.”

— COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.