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LiveVox Solutions | Platform Capabilities

Optimize Remote Agent Performance

Empowering and managing work-from-home agents presents quality and compliance challenges. LiveVox combines best practices and technology to optimize your remote agent performance.

LiveVox Platform Solutions

Monitor All Interactions

Maintain insight on all agent activity by automatically capturing what agents say and do on their desktops with Call and Screen Recording.

Get Timely Alerts

Monitor 100% of your interactions and automatically get alerts whenever any keywords of your choice are used.

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Simplify the Agent Experience

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Provide Digital Training

Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.

Tip Sheet

Simplify Your Shift to At-Home Agents with LiveVox

If you’re about to make the transition to an at-home agent workforce, or, are somewhere on the journey already, it can be daunting to maintain performance levels and customer experience. LiveVox makes this process simplified and effective. Find out how by downloading this tip sheet.

LiveVox Tip Sheet: Simplify the Shift to At-Home Agents

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

OB Campaigns and Compliance Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.