LiveVox Solutions | Platform Capabilities
Optimize Remote Agent Performance
Empowering and managing work-from-home agents presents quality and compliance challenges. LiveVox combines best practices and technology to optimize your remote agent performance.
Monitor All Interactions
Maintain insight on all agent activity by automatically capturing what agents say and do on their desktops with Call and Screen Recording.
Get Timely Alerts
Monitor 100% of your interactions and automatically get alerts whenever inappropriate language, compliance-related words, and any keywords of your choice are used.
Simplify the Agent Experience
Make interacting with customers easier for your agents by incorporating dynamic scripts directly into the agent desktop.
Provide Digital Training
Digitally distribute eLearning materials and scorecards while tracking review completion rates with quality management capabilities.
Simplify Your Shift to At-Home Agents with LiveVox
If you’re about to make the transition to an at-home agent workforce, or, are somewhere on the journey already, it can be daunting to maintain performance levels and customer experience. LiveVox makes this process simplified and effective. Find out how by downloading this tip sheet.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.