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LiveVox Solutions | Platform Capabilities

Mitigate Omnichannel Risk

Leveraging voice and digital channels to engage customers can increase your risk exposure. LiveVox combines best practices and technology to help you add channels, not risk.

Solution: HCI

Be Mindful Of Cell Phones

In cases where consent is unclear, leverage a non-ATDS dialing solution such as LiveVox’s Human Call Initiator® to mitigate TCPA risk.

Solution: IVR

Capture Consent With An IVR

Create a path to digital engagement by prompting customers to provide Email and SMS consent directly in your IVR.

Solution: Consent Management

Grow Your Customer Consent Database

Encourage customers to give consent for digital channels across the customer journey, including ongoing conversations with live agents.

Solution: PDAS

Centralize Contact Attempt Controls

Configure contact attempt controls across all campaigns including your in-house, outsourced, and remote agents.

eBook

A Guide To Compliance-Focused Omnichannel Communication

Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.

LiveVox Omnichannel Compliance eBook

Find the Right Solution For You

Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.

Cloud IVR

I want a cloud-based IVR with digital options.

Inbound Contact Center

I want to improve my inbound customer service.

Outbound Campaigns and Compliance

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics

I want to improve CX and compliance with analytics.

Two-Way Messaging

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.