LiveVox Solutions | Platform Capabilities
Mitigate Omnichannel Risk
Leveraging voice and digital channels to engage customers can increase your risk exposure. LiveVox combines best practices and technology to help you add channels, not risk.
LiveVox Platform Solutions
Be Mindful Of Cell Phones
In cases where consent is unclear, leverage a non-ATDS dialing solution such as LiveVox’s Human Call Initiator® to mitigate TCPA risk.
Capture Consent With An IVR
Create a path to digital engagement by prompting customers to provide Email and SMS consent directly in your IVR.
Grow Your Consent Database
Encourage customers to give consent for digital channels across the customer journey, including ongoing conversations with agents.
Centralize Contact Attempts
Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely.
eBook
A Guide To Compliance-Focused Omnichannel Communication
Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
