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LiveVox Solutions | Platform Capabilities

Mitigate Omnichannel Risk

Leveraging voice and digital channels to engage customers can increase your risk exposure. LiveVox combines best practices and technology to help you add channels, not risk.

LiveVox Platform Solutions

Be Mindful Of Cell Phones

In cases where consent is unclear, leverage a non-ATDS dialing solution such as LiveVox’s Human Call Initiator® to mitigate TCPA risk.

Capture Consent With An IVR

Create a path to digital engagement by prompting customers to provide Email and SMS consent directly in your IVR.

Grow Your Consent Database

Encourage customers to give consent for digital channels across the customer journey, including ongoing conversations with agents.

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Centralize Contact Attempts

Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely.

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure

eBook

A Guide To Compliance-Focused Omnichannel Communication

Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.

LiveVox eBook: Omnichannel Compliance

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want to add AI Virtual Agents with omnichannel

IB Contact Center Bundle

I want to Improve my IB customer service

OB Campaigns and Compliance Bundle

I am mostly outbound, want to mitigate risk and add channels

Speech Analytics Bundle

I want to improve CX and Compliance with analytics

Two-Way Messaging Bundle

I want a digital-first or digital-only engagement

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.