LiveVox Solutions | Platform Capabilities
Mitigate Omnichannel Risk
Leveraging voice and digital channels to engage customers can increase your risk exposure. LiveVox combines best practices and technology to help you add channels, not risk.
Be Mindful Of Cell Phones
In cases where consent is unclear, leverage a non-ATDS dialing solution such as LiveVox’s Human Call Initiator® to mitigate TCPA risk.
Capture Consent With An IVR
Create a path to digital engagement by prompting customers to provide Email and SMS consent directly in your IVR.
Grow Your Customer Consent Database
Encourage customers to give consent for digital channels across the customer journey, including ongoing conversations with live agents.
Centralize Contact Attempt Controls
Configure contact attempt controls across all campaigns including your in-house, outsourced, and remote agents.
eBook
A Guide To Compliance-Focused Omnichannel Communication
Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
