LiveVox Solutions | Platform Capabilities
Mitigate Omnichannel Risk
LiveVox Platform Solutions
Be Mindful Of Cell Phones
In cases where consent is unclear, leverage a non-ATDS dialing solution such as LiveVox’s Human Call Initiator® to mitigate TCPA risk.
Capture Consent With An IVR
Create a path to digital engagement by prompting customers to provide Email and SMS consent directly in your IVR.
Grow Your Consent Database
Encourage customers to give consent for digital channels across the customer journey, including ongoing conversations with agents.
Centralize Contact Attempts
Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
Best Practice Video
5 Ways to Reduce Risk with Speech Analytics
Learn how contact centers are leveraging speech analytics to simplify and automate risk mitigation.
Best Practice Video
CFPB FAQ
Get answers to the top 6 most frequently asked questions about the CFPB.
eBook
A Guide To Compliance-Focused Omnichannel Communication
Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel
I want to Improve my IB customer service
I am mostly outbound, want to mitigate risk and add channels
I want to improve CX and Compliance with analytics
I want a digital-first or digital-only engagement
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
