LiveVox Products | Platform Capabilities
Mitigate Omnichannel Risk
![LiveVox [compliance icons / looking at phone]](https://livevox.com/wp-content/uploads/2022/10/07-mitigate-omnichannel-risk.jpg "07-mitigate-omnichannel-risk")
LiveVox Platform Solutions
![LiveVox [customer / preferences]](https://livevox.com/wp-content/uploads/2022/09/An_automatic_phone_caller_is_a_software_used_to_speedily_make_calls_back_to_back.jpg "An_automatic_phone_caller_is_a_software_used_to_speedily_make_calls_back_to_back")
Be Mindful Of Cell Phones
In cases where consent is unclear, leverage a non-ATDS dialing solution such as LiveVox’s HCI® to mitigate TCPA risk, with the option to add our HCI® Select feature for state-level protection.
Learn how to balance risk and productivity with HCI®.
Capture Consent With An IVR
Create a path to digital engagement by prompting customers to provide Email and SMS consent directly in your IVR.
Learn how to promote self-service journeys with IVR.
![LiveVox [man / looking at IVR screen]](https://livevox.com/wp-content/uploads/2022/08/Manager-computer-IVR.png "Manager-computer-IVR")
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Grow Your Consent Database
Encourage customers to give consent for digital channels across the customer journey, including ongoing conversations with agents.
Learn how to protect your business with consent & preference management.
Centralize Contact Attempts
Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely.
Learn how to gain greater control over your outreach with Attempt Supervisor.
![LiveVox [video / 5 Ways to Reduce Risk with Speech Analytics]](https://livevox.com/wp-content/uploads/2022/10/5-Ways-Reduce-Risk_Speech-Analytics.jpg "5-Ways-Reduce-Risk_Speech-Analytics")
Best Practice Video
5 Ways to Reduce Risk with Speech Analytics
Learn how contact centers are leveraging speech analytics to simplify and automate risk mitigation.
![LiveVox [video / CFPB FAQ]](https://livevox.com/wp-content/uploads/2022/10/CFPB-FAQ.jpg "CFPB-FAQ")
Best Practice Video
CFPB FAQ
Get answers to the top 6 most frequently asked questions about the CFPB.
![LiveVox [compliance-focused omnichannel / eBook]](https://livevox.com/wp-content/uploads/2022/10/compliance_eBook.jpg "compliance_eBook")
eBook
A Guide to Compliance-Focused Omnichannel Communication
Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel
I want to Improve my IB customer service
I am mostly outbound, want to mitigate risk and add channels
I want to improve CX and Compliance with analytics
I want a digital-first or digital-only engagement
Brochure
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Providing voice and digital channels for businesses just like you
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/08/5-Ways-to-Reduce-Risk-with-Speech-Analytics.jpg "5-Ways-to-Reduce-Risk-with-Speech-Analytics")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/CFPB-New-Debt-Collection-Rules.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/05/Omnichannel-Compliance_eBook.jpg "Omnichannel-AI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-Platform-Overview-Brochure.jpg "LiveVox-Platform-Overview-Brochure")
