LiveVox Platform Solutions
Empower Digital Conversations
Customer service is shifting to digital. Give mobile customers an alternative to phone calls by empowering interactions with an agent via SMS, Email, Wechat.
Improve First Call Resolutions
Minimize repeat calls by leveraging customer data and interaction history in your IVR to facilitate call authentication and optimize routing accuracy.
Streamline Service Experience
Combine omnichannel interaction history into flexible tickets to create continuous conversations with your customers across channels, incidents, and agent workgroups.
Minimize Service Times
Facilitate faster service resolutions by providing agents with a desktop that eliminates toggling between applications to deliver more efficient talk-offs.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—COO, American First Finance
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
—COO, Financial Services, Business Servicer
Operations Made Easier
“(LiveVox) makes every interaction feel customized with intelligent agent screen pops and multichannel capabilities. Makes work easier by enabling campaign creation on any channel, at any time with full insight on performance.”
—Helpdesk Support Financial Services
Learn more about how to improve customer experience in your contact center
Check out our Frequently Asked Questions below.
How does LiveVox help improve customer experience?
LiveVox helps improve customer experiences by helping contact centers put their customers at the center of everything they do. We do this by using data in a unified and deliberate manner across every touchpoint so contact center teams can create relevant, meaningful interactions that generate loyalty, revenue, and reflect positively on their organizations.
All of LiveVox’s contact center tools are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers. This improves customer service and seamlessly shifts customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
What does improving customer experience mean?
Improving customer experience means removing the challenges and friction customers may encounter when interacting with your brand. Good customer experiences build trust and loyalty with your customers, help you acquire new customers, retain existing ones, make more sales, and ultimately increase revenue for your business. Any effort to improve customer experience will be driven by those goals. Companies that go the extra mile to walk in their customers shoes and understand what they want can more easily deliver personalized, effective customer experiences.
What are the 3 main components of customer experience?
The three main components of a good customer experience are:
- Ease of Use
Good customer experience is all about removing barriers for your customers. Your channels, tools, products, or services must be easy to use, simple to understand, and help customers achieve their end goals in an efficient, straightforward way. LiveVox offers a robust set of digital channels that help contact center teams do exactly that. With our bundled SMS, webchat, email, and WhatsApp suite, you’ll facilitate faster service resolutions and provide your agents with a desktop that eliminates toggling between applications so they can deliver more efficient customer experiences that meet the three main components of ease of use, simplicity, and efficiency.
Best Practice Video
Improve Customer Experience with AI
Learn how contact centers are leveraging Virtual Agents to service more consumers and improve CX.
Best Practice Video
Drive Customer-Centric Service with Ticketing
Learn how contact centers are leveraging Unified Ticketing to streamline customer experience across agent workgroups.
How to Use Customer Data to Optimize CX
Being more anticipatory can help to expand rather than constrict your customer service abilities. Did you know that harvesting customer data and feedback can help you be more anticipatory of your customer’s needs? Find out how by downloading this tip sheet.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel
I want to Improve my IB customer service
I am mostly outbound, want to mitigate risk and add channels
I want to improve CX and Compliance with analytics
I want a digital-first or digital-only engagement
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.