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LiveVox Solutions | Platform Capabilities

Improve Customer Experience

Prioritizing the actions necessary to deliver better customer experiences can be challenging. LiveVox combines best practices and technology to help drive your customer experience initiatives.

LiveVox Platform Solutions

Empower Digital Conversations

Customer service is shifting to digital. Give mobile customers an alternative to phone calls by empowering interactions with an agent via SMS, Email, Wechat.

Improve First Call Resolutions

Minimize repeat calls by leveraging customer data and interaction history in your IVR to facilitate call authentication and optimize routing accuracy.

Streamline Service Experience

Combine omnichannel interaction history into flexible tickets to create continuous conversations with your customers across channels, incidents, and agent workgroups.

Minimize Service Times

Facilitate faster service resolutions by providing agents with a desktop that eliminates toggling between applications to deliver more efficient talk-offs.

Thought Leadership Paper

Transform CX Using an Integrated Contact Center Platform with Embedded CRM Capabilities

According to a study conducted by Forrester Consulting, “agents accessing channels via different systems that do not easily integrate together can lead to an inability to serve customers on their channel of choice”. In fact, nearly 60% of contact centers cannot track their customers across all channels.¹

Download the full study to learn how a unified contact center platform provides agents with a 360 degree view of all customer data and interaction history, enabling a seamless customer journey.

¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021

LiveVox Platform Brochure

Tip Sheet

How to Use Customer Data to Optimize CX

Being more anticipatory can help to expand rather than constrict your customer service abilities. Did you know that harvesting customer data and feedback can help you be more anticipatory of your customer’s needs? Find out how by downloading this tip sheet.

LiveVox Tip Sheet: How to Use Customer Data to Map the Journey

Find the Right Solution For You

Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

Two-Way Messaging Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.