LiveVox Solutions | Platform Capabilities

Improve Customer Experience

Prioritizing the actions necessary to deliver better customer experiences can be challenging. LiveVox combines best practices and technology to help drive your customer experience initiatives.

LiveVox Platform Solutions

Empower Digital Conversations

Customer service is shifting to digital. Give mobile customers an alternative to phone calls by empowering interactions with an agent via SMS, Email, Wechat.

Improve First Call Resolutions

Minimize repeat calls by leveraging customer data and interaction history in your IVR to facilitate call authentication and optimize routing accuracy.

Streamline Service Experience

Combine omnichannel interaction history into flexible tickets to create continuous conversations with your customers across channels, incidents, and agent workgroups.

Minimize Service Times

Facilitate faster service resolutions by providing agents with a desktop that eliminates toggling between applications to deliver more efficient talk-offs.

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”

 COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“Before, we had situations where the same customer was being contacted through multiple channels in the same day resulting in confusion and a poor customer experience. Improving customer experience is one of the huge benefits of pulling our interactions into the same omni-channel platform.”

— COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

LiveVox eBook: Omnichannel Compliance

Best Practice Video

Improve Customer Experience with AI

Learn how contact centers are leveraging Virtual Agents to service more consumers and improve CX.

LiveVox eBook: Omnichannel Compliance

Best Practice Video

Drive Customer-Centric Service with Ticketing

Learn how contact centers are leveraging Unified Ticketing to streamline customer experience across agent workgroups.

LiveVox eBook: Omnichannel Compliance

Solution Video

Improve Customer Engagement with SMS

Enhance the customer experience and boost agent performance with LiveVox’s contact center solutions.

Tip Sheet

How to Use Customer Data to Optimize CX

Being more anticipatory can help to expand rather than constrict your customer service abilities. Did you know that harvesting customer data and feedback can help you be more anticipatory of your customer’s needs? Find out how by downloading this tip sheet.


Find the Right Solution For You

Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want to add AI Virtual Agents with omnichannel

IB Contact Center Bundle

I want to Improve my IB customer service

OB Campaigns and Compliance Bundle

I am mostly outbound, want to mitigate risk and add channels

Speech Analytics Bundle

I want to improve CX and Compliance with analytics

Two-Way Messaging Bundle

I want a digital-first or digital-only engagement

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.