LiveVox Solutions | Platform Capabilities
Improve Customer Experience
Prioritizing the actions necessary to deliver better customer experiences can be challenging. LiveVox combines best practices and technology to help drive your customer experience initiatives.
LiveVox Platform Solutions
Empower Digital Conversations
Customer service is shifting to digital. Give mobile customers an alternative to phone calls by empowering interactions with an agent via SMS, Email, Wechat.
Improve First Call Resolutions
Minimize repeat calls by leveraging customer data and interaction history in your IVR to facilitate call authentication and optimize routing accuracy.
Streamline Service Experience
Combine omnichannel interaction history into flexible tickets to create continuous conversations with your customers across channels, incidents, and agent workgroups.
Minimize Service Times
Facilitate faster service resolutions by providing agents with a desktop that eliminates toggling between applications to deliver more efficient talk-offs.
How to Use Customer Data to Optimize CX
Being more anticipatory can help to expand rather than constrict your customer service abilities. Did you know that harvesting customer data and feedback can help you be more anticipatory of your customer’s needs? Find out how by downloading this tip sheet.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.