LiveVox Solutions | Platform Capabilities
Get Started with Practical AI
Customers expect seamless, speedy service. LiveVox lets clients build artificial intelligence and machine learning into existing workflows with ready-made automation and out-of-the-box integrations for practical, intelligent campaign creation.
LiveVox Platform Solutions
Use your IVR to provide free-form, human-like interactions with menu scripts that evolve over time and allow customers to self-serve.
Scale outreach and tailor journeys with just-in-time follow-ups powered by data-driven insights on customer channels of choice.
Continue the Conversation
Use AI-driven chatbots over the web or SMS to stay in touch with your customers and continue conversations digitally.
Offer Agent Assistance
Boost performance with linked conversations, 3rd party data & contact history in a native CRM with real-time agent scripts to arrive at the best outcomes.
Best Practice Video
6 Ways to Benefit from Virtual Agents
Learn about the top 6 ways contact centers are leveraging Virtual Agents to service more consumers and improve CX.
AI Made Simple
AI can be complicated and intimidating on the surface, but you don’t need to do it alone. LiveVox makes AI simple to understand, with practical capabilities that are easy to implement and optimize, so you can get your operations up to speed immediately.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
A Forrester Study
Contact Centers and AI Technology
See what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.
Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
“We’ve had a huge jump in efficiency because of our self-service options that LiveVox has made available to us. Before, we did not have a way for customers to make payments automatically or over the phone, especially after hours. Adding that in the call flow for LiveVox was a huge win for us because now we could take payments even when agents weren’t here.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Find the Right Solution For You
Where other platforms tout pie-in-the-sky possibilities with AI, LiveVox is focused on delivering solutions that have an impact on customer engagement today. Enhance your operations with AI that’s easy to understand, implement, and optimize.
I want to add AI Virtual Agents with omnichannel
I want to Improve my IB customer service
I am mostly outbound, want to mitigate risk and add channels
I want to improve CX and Compliance with analytics
I want a digital-first or digital-only engagement
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.