LiveVox Platform Solutions
Use your IVR to provide free-form, human-like interactions with menu scripts that evolve over time and allow customers to self-serve.
Scale outreach and tailor journeys with just-in-time follow-ups powered by data-driven insights on customer channels of choice.
Continue the Conversation
Use AI-driven chatbots over the web or SMS to stay in touch with your customers and continue conversations digitally.
Offer Agent Assistance
Boost performance with linked conversations, 3rd party data & contact history in a native CRM with real-time agent scripts to arrive at the best outcomes.
Best Practice Video
6 Ways to Benefit from Virtual Agents
Learn about the top 6 ways contact centers are leveraging Virtual Agents to service more consumers and improve CX.
AI Made Simple
AI can be complicated and intimidating on the surface, but you don’t need to do it alone. LiveVox makes AI simple to understand, with practical capabilities that are easy to implement and optimize, so you can get your operations up to speed immediately.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
A Forrester Study
Contact Centers and AI Technology
See what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.
Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
Providing Contact Center AI Software for businesses just like you
“With LiveVox, you not only get cutting-edge technology, but hands-on and proactive expertise. When you are embarking on something new, like most contact centers are in today’s environment, it is key to have both.”
—Senior Director Strategy & Analytics, Sallie Mae
“The LiveVox integration and implementation process surpassed my expectations. It was quite a great experience. Everything was laid out in a clear plan.”
—VP | Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”LiveVox has provided us with all of the tools we need to accomplish this.”
—Director of IT, PBFCM
Learn more about artificial intelligence for contact centers
Check out our Frequently Asked Questions below.
Why choose LiveVox for contact center AI?
LiveVox is leading the move to AI in the contact center, helping companies evolve from legacy IVR-driven service to flexible AI solutions. Our approach marries modern cloud software with the strategy and support necessary to ensure successful AI deployments. Our AI solution creates a list of common call drivers to help target the most critical issues first. This allows LiveVox to work with your team to objectively understand the most common customer call intents, and uncover roadblocks and dead-ends. Our standard integration model is simple and easy, allowing a productized implementation (rather than a project implementation). This means that LiveVox AI Virtual Agents follow a very repeatable, consistent rollout, going through a standard deployment process that is supported the same way each time — so you can deploy AI Virtual Agents across your entire ecosystem simply and seamlessly.
What is Contact Center AI?
Contact center AI is any tool that applies artificial intelligence to automate work, conduct data analysis, and reduce manual task loads in order to increase service speed and issue resolution rates. Examples of customer facing contact center AI include virtual agents, chatbots, conversational IVRs, and voice assistants. AI can also be deployed to improve back office efficiencies like automating workflows, agent training, speech analytics, and more.
What are the benefits of having AI assistance in a contact center?
The most immediate benefit to providing AI in the contact center is to your agents. AI assistance afforded agents the time to focus on higher value tasks that require human intelligence and complex decision making. It also frees them from the kind of repetitive and menial tasks that are not only time consuming, but enjoyable and contribute to turnover rates.
Another benefit of AI in the contact center is the customer’s time savings and convenience, not to mention the efficiency gains that make it easier for your brand to offer simple, seamless help whenever someone needs it. The combination of automation and round the clock availability bring down average handle times, increase first call resolutions, and trim call queues.
Because LiveVox’s AI offering is uniquely configured to be tracked and reported on just as human agent activity is, we make it really easy to continuously improve.
What are the key things contact center AI can do?
AI in the contact center has many applications, from improving customer service experiences to creating back office efficiencies where they didn’t exist before, artificial intelligence can help service teams do the following:
- Reduce operating costs
- Generate real-time and historical analysis for faster decision-making
- Remove friction from the customer journey
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.