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LiveVox Solutions | Platform Capabilities

Get Started with Practical AI

Customers expect seamless, speedy service. LiveVox lets clients build artificial intelligence and machine learning into existing workflows with ready-made automation and out-of-the-box integrations for practical, intelligent campaign creation.

LiveVox Platform Solutions

Improve Self-Service

Use your IVR to provide free-form, human-like interactions with menu scripts that evolve over time and allow customers to self-serve.

Automate Campaigns

Scale outreach and tailor journeys with just-in-time follow-ups powered by data-driven insights on customer channels of choice.

Continue the Conversation

Use AI-driven chatbots over the web or SMS to stay in touch with your customers and continue conversations digitally.

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Offer Agent Assistance

Boost performance with linked conversations, 3rd party data & contact history in a native CRM with real-time agent scripts to arrive at the best outcomes.

LiveVox Platform Brochure

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AI Made Simple

AI can be complicated and intimidating on the surface, but you don’t need to do it alone. LiveVox makes AI simple to understand, with practical capabilities that are easy to implement and optimize, so you can get your operations up to speed immediately.

LiveVox Platform Brochure

Extended Overview

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure

“We’ve had a huge jump in efficiency because of our self-service options that LiveVox has made available to us. Before, we did not have a way for customers to make payments automatically or over the phone, especially after hours. Adding that in the call flow for LiveVox was a huge win for us because now we could take payments even when agents weren’t here.”

— COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

Find the Right Solution For You

Where other platforms tout pie-in-the-sky possibilities with AI, LiveVox is focused on delivering solutions that have an impact on customer engagement today. Enhance your operations with AI that’s easy to understand, implement, and optimize.

Cloud IVR Bundle

I want to add AI Virtual Agents with omnichannel

IB Contact Center Bundle

I want to Improve my IB customer service

OB Campaigns and Compliance Bundle

I am mostly outbound, want to mitigate risk and add channels

Speech Analytics Bundle

I want to improve CX and Compliance with analytics

Two-Way Messaging Bundle

I want a digital-first or digital-only engagement

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.