LiveVox Solutions | Platform Capabilities
Expand Self Service Options
Creating a more customer-centric self-service strategy improves customer experience and operational efficiency. LiveVox combines best practices and technology to help drive your self-service initiatives.
LiveVox Platform Solutions
Transform Your Website
Evolve your website into a self-service channel by implementing webchat and chatbots to enable automated responses.
Offer Digital Alternatives
Meet customers on their channel of choice by incorporating non-voice channels like SMS into your IVR with links to self-serve.
Personalize Self-Service
Incorporate CRM data into your IVR workflows so each interaction is purposeful and unique to the customer.
Streamline Escalations
Reduce customer frustration by equipping live agents with all previous customer interaction history via configurable tickets.
Tip Sheet
How to Use SMS To Augment Your IVR and Improve CX
Contact centers are experiencing an uptick in call volume and hold times, with fewer overall agents available to take those calls, primarily due to COVID-19. It’s more important than ever to improve your current inbound Interactive Voice Responder (IVR) functionality. Learn how SMS options in your IVR can help increase CX.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
