LiveVox Solutions | Platform Capabilities
Expand Self Service Options
Creating a more customer-centric self-service strategy improves customer experience and operational efficiency. LiveVox combines best practices and technology to help drive your self-service initiatives.
Transform Your Website
Evolve your website into a self-service channel by implementing webchat and chatbots to enable automated responses.
Offer Digital Alternatives
Meet customers on their channel of choice by incorporating non-voice channels like SMS into your IVR with links to self-serve.
Incorporate CRM data into your IVR workflows so each interaction is purposeful and unique to the customer.
Reduce customer frustration by equipping live agents with all previous customer interaction history via configurable tickets.
How to Use SMS To Augment Your IVR and Improve CX
Contact centers are experiencing an uptick in call volume and hold times, with fewer overall agents available to take those calls, primarily due to COVID-19. It’s more important than ever to think about improving your current inbound Interactive Voice Responder (IVR) functionality. Read this tip sheet to learn about how SMS options in your IVR can help increase CX.
Find the Right Bundle Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.