(844) 207-6663

LiveVox Solutions | Platform Capabilities

Expand Self Service Options

Creating a more customer-centric self-service strategy improves customer experience and operational efficiency. LiveVox combines best practices and technology to help drive your self-service initiatives.

Solution: Webchat

Transform Your Website

Evolve your website into a self-service channel by implementing webchat and chatbots to enable automated responses.

Solution: SMS

Offer Digital Alternatives

Meet customers on their channel of choice by incorporating non-voice channels like SMS into your IVR with links to self-serve.

Solution: IVR

Personalize Self-Service

Incorporate CRM data into your IVR workflows so each interaction is purposeful and unique to the customer.

Solution: Ticketing

Streamline Escalations

Reduce customer frustration by equipping live agents with all previous customer interaction history via configurable tickets.

Tip Sheet

How to Use SMS To Augment Your IVR and Improve CX

Contact centers are experiencing an uptick in call volume and hold times, with fewer overall agents available to take those calls, primarily due to COVID-19. It’s more important than ever to think about improving your current inbound Interactive Voice Responder (IVR) functionality. Read this tip sheet to learn about how SMS options in your IVR can help increase CX.

How to Use SMS to Augment Your IVR

Find the Right Bundle Solution For You

Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.

Cloud IVR

I want a cloud-based IVR with digital options.

Inbound Contact Center

I want to improve my inbound customer service.

Outbound Campaigns and Compliance

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics

I want to improve CX and compliance with analytics.

Two-Way Messaging

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.