LiveVox Solutions | Platform Capabilities
Evolve to a Digital Buy Cycle
Customers are shopping for products and services on digital channels and want to engage with you at any time. LiveVox combines best practices and technology to help you create a digital buying experience.
LiveVox Platform Solutions
Personalize Cross-Sell Outreach
Create an omnichannel customer journey that incorporates triggered outreach based on customer data and interaction his
Increase Your Speed to Lead
Create proactive conversations with potential customers as they arrive on your website by incorporating webchat.
Create Meaningful Conversations
Empower agents with dynamic scripts alongside customer interaction history, and third-party data, in an easy-to-use desktop.
Understand Your Customers
Understand customer intent and engagement levels with actionable data via our flexible contact center CRM.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
Best Practice Video
Drive Lead Activity with Digital Channel Data
Learn how contact centers are leveraging digital channel data to optimize lead generation strategies.
Tip Sheet
3 Ways Unified Data Helps Deliver Faster Service in a Digital Environment
Today’s customer is engaging with businesses across more channels than ever before. Access to a unified repository of customer data is critical to maintaining a unified customer experience. Read this Tip Sheet to see how to leverage unified data for an improved customer experience.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want to add AI Virtual Agents with omnichannel
I want to Improve my IB customer service
I am mostly outbound, want to mitigate risk and add channels
I want to improve CX and Compliance with analytics
I want a digital-first or digital-only engagement
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
