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LiveVox Solutions | Platform Capabilities

Evolve to a Digital Buy Cycle

Customers are shopping for products and services on digital channels and want to engage with you at any time. LiveVox combines best practices and technology to helps you create a digital buying experience.

LiveVox Platform Solutions

Personalize Cross-Sell Outreach

Create an omnichannel customer journey that incorporates triggered outreach based on customer data and interaction his

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Increase Your Speed to Lead

Create proactive conversations with potential customers as they arrive on your website by incorporating webchat.

Create Meaningful Conversations

Empower agents with dynamic scripts alongside customer interaction history, and third-party data, in an easy-to-use desktop.

Understand Your Customers

Understand customer intent and engagement levels with actionable data via our flexible contact center CRM.

Tip Sheet

3 Ways Unified Data Helps Deliver Faster Service in a Digital Environment

Today’s customer is engaging with businesses across more channels than ever before. Access to a unified repository of customer data is critical to maintaining a unified customer experience. Read this Tip Sheet to see how to leverage unified data for an improved customer experience.

LiveVox Tip Sheet: 3 Ways to Drive Faster Service Times

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want a cloud-based IVR with digital options.

IB Contact Center Bundle

I want to improve my inbound customer service.

OB Campaigns and Compliance Bundle

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics Bundle

I want to improve CX and compliance with analytics.

Two-Way Messaging Bundle

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.