LiveVox Solutions | Platform Capabilities
Evolve to a Digital Buy Cycle
Customers are shopping for products and services on digital channels and want to engage with you at any time. LiveVox combines best practices and technology to helps you create a digital buying experience.
Personalize Cross-Sell Outreach
Create an omnichannel customer journey that incorporates triggered outreach based on customer data and interaction history.
Increase Your Speed to Lead
Create proactive conversations with potential customers as they arrive on your website by incorporating webchat.
Create Meaningful Conversations
Empower agents with dynamic scripts alongside customer interaction history, and third-party data, in an easy-to-use desktop.
Understand Your Customers
Store and make actionable all of the data you need to understand customer intent and likelihood to engage in our flexible contact center CRM.
3 Ways Unified Data Helps Deliver Faster Service in a Digital Environment
Today’s customer is engaging with businesses across more channels than ever before. Access to a unified repository of customer data is critical to maintaining a unified customer experience. Read this Tip Sheet to see how to leverage unified data for an improved customer experience.
Find the Right Solution For You
Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.