LiveVox Solutions | Platform Capabilities

Evolve to a Digital Buy Cycle

Customers are shopping for products and services on digital channels and want to engage with you at any time. LiveVox combines best practices and technology to help you create a digital buying experience.

LiveVox Platform Solutions

Personalize Cross-Sell Outreach

Create an omnichannel customer journey that incorporates triggered outreach based on customer data and interaction his

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Increase Your Speed to Lead

Create proactive conversations with potential customers as they arrive on your website by incorporating webchat.

Create Meaningful Conversations

Empower agents with dynamic scripts alongside customer interaction history, and third-party data, in an easy-to-use desktop.

Understand Your Customers

Understand customer intent and engagement levels with actionable data via our flexible contact center CRM.

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021

LiveVox Platform Brochure
LiveVox eBook: Omnichannel Compliance

Best Practice Video

Drive Lead Activity with Digital Channel Data

Learn how contact centers are leveraging digital channel data to optimize lead generation strategies.

LiveVox eBook: Omnichannel Compliance

Tip Sheet

3 Ways Unified Data Helps Deliver Faster Service in a Digital Environment

Today’s customer is engaging with businesses across more channels than ever before. Access to a unified repository of customer data is critical to maintaining a unified customer experience. Read this Tip Sheet to see how to leverage unified data for an improved customer experience.

Find the Right Solution For You

Explore the solutions below to find the best match for your organization.

Cloud IVR Bundle

I want to add AI Virtual Agents with omnichannel

IB Contact Center Bundle

I want to Improve my IB customer service

OB Campaigns and Compliance Bundle

I am mostly outbound, want to mitigate risk and add channels

Speech Analytics Bundle

I want to improve CX and Compliance with analytics

Two-Way Messaging Bundle

I want a digital-first or digital-only engagement

Learn more about contact center payment processing

Check out our Frequently Asked Questions below.

Why use LiveVox for Call / Contact center payment processing?

LiveVox contact center payment processing tool Secure Payment Capture is a secure, integrated payment capture solution built directly within the core platform and tied to our native CRM.

With LiveVox’s easy-to-use analytics, contact center operators can easily monitor and manage their customer payment processes. LiveVox’s fraud detection engine ensures that all payments are secure and safe from cyber attacks or unauthorized access. Additionally, the payment system allows customers to securely store their payment information for future transactions. Contact center payment processing with LiveVox’s Secure Payment Capture is an efficient, cost effective way for contact centers to ensure safe and secure financial transactions for their customers.

The LiveVox platform couples the latest secure payment capture technology with best-in-class customer service to optimize business operations for our customers. We provides the ideal combination of speed, convenience and security to ensure hassle-free transactions for both the agent handling the interaction and their customers. With LiveVox’s PCI-compliant Secure Payment Capture solution, contact centers can confidently guarantee that their customers’ data is kept secure according to industry standards while also reducing time spent processing payments. The result is a safe and secure payment method that reduces both risk and costs associated with credit card processing.

What are tips for effective upselling in the contact Center?

Upselling in the contact center can be an invaluable tool for creating a personal customer experience, incentivizing customers to purchase more, and increasing fulfillment rates. To achieve optimal success with upsells, contact center managers should ensure their agents are experts at performing successful payment processing strategies while effectively engaging customers.

Managers can offer hands-on training exercises that let agents practice how to position products after an initial sale is made. Agents should be taught the value of providing solutions to customer’s problems in a calm and polite manner rather than aggressively upselling a product. Additionally, contact centers should develop incentives for their agents that reward them for successfully concluding upsells as this will provide them with added motivation when speaking with customers. All in all, contact centers that execute effective upselling strategies will benefit from higher transaction and revenue value as well as improved customer satisfaction.

Unique features of a contact / call center payment system?

Contact center payment systems offer a variety of unique features to make payments more efficient and secure. Contactless payments enable customers to pay with their smartphones, tablets, or personal computers without entering financial information for each purchase. This method simplifies the checkout process, reduces the likelihood of security breaches, and allows customers to pay with their choice of payment method. 

Contact centers can also use voice recognition technology to authenticate customers looking to make phone payments. Authentication methods like this reduce the risk of fraudulent calls and provide increased customer satisfaction by making it easier for customers to complete transactions without needing to remember long passwords or other account information.

Finally, contact center payment systems are designed with enterprise-grade data protection standards in mind, providing top-level encryption that keeps customer data safe from potential hackers and security breaches.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.