Upselling in the contact center can be an invaluable tool for creating a personal customer experience, incentivizing customers to purchase more, and increasing fulfillment rates. To achieve optimal success with upsells, contact center managers should ensure their agents are experts at performing successful payment processing strategies while effectively engaging customers.

Managers can offer hands-on training exercises that let agents practice how to position products after an initial sale is made. Agents should be taught the value of providing solutions to customer’s problems in a calm and polite manner rather than aggressively upselling a product. Additionally, contact centers should develop incentives for their agents that reward them for successfully concluding upsells as this will provide them with added motivation when speaking with customers. All in all, contact centers that execute effective upselling strategies will benefit from higher transaction and revenue value as well as improved customer satisfaction.

Contact center payment systems offer a variety of unique features to make payments more efficient and secure. Contactless payments enable customers to pay with their smartphones, tablets, or personal computers without entering financial information for each purchase. This method simplifies the checkout process, reduces the likelihood of security breaches, and allows customers to pay with their choice of payment method. 

Contact centers can also use voice recognition technology to authenticate customers looking to make phone payments. Authentication methods like this reduce the risk of fraudulent calls and provide increased customer satisfaction by making it easier for customers to complete transactions without needing to remember long passwords or other account information.

Finally, contact center payment systems are designed with enterprise-grade data protection standards in mind, providing top-level encryption that keeps customer data safe from potential hackers and security breaches.