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LiveVox Solutions | Platform Capabilities

Evolve to a Digital Buy Cycle

Customers are shopping for products and services on digital channels and want to engage with you at any time. LiveVox combines best practices and technology to helps you create a digital buying experience.

Solution: Digital Conversations

Personalize Cross-Sell Outreach

Create an omnichannel customer journey that incorporates triggered outreach based on customer data and interaction history.

Solution: Webchat

Increase Your Speed to Lead

Create proactive conversations with potential customers as they arrive on your website by incorporating webchat.

Solution: Agent Desktops

Create Meaningful Conversations

Empower agents with dynamic scripts alongside customer interaction history, and third-party data, in an easy-to-use desktop.

Solution: Unified CRM

Understand Your Customers

Store and make actionable all of the data you need to understand customer intent and likelihood to engage in our flexible contact center CRM.

Tip Sheet

3 Ways Unified Data Helps Deliver Faster Service in a Digital Environment

Today’s customer is engaging with businesses across more channels than ever before. Access to a unified repository of customer data is critical to maintaining a unified customer experience. Read this Tip Sheet to see how to leverage unified data for an improved customer experience.

3 Ways Unified Data Drives Faster Self-Service and Better CX

Find the Right Solution For You

Every contact center is different and searching for the right combination of capabilities for your contact center can be overwhelming. LiveVox has crafted five value-based bundles designed to improve the customer and agent experience based on our work helping companies like yours. Explore the solutions below to find the best match for your organization.

Cloud IVR

I want a cloud-based IVR with digital options.

Inbound Contact Center

I want to improve my inbound customer service.

Outbound Campaigns and Compliance

I want to run omnichannel campaigns & mitigate risk.

Speech Analytics

I want to improve CX and compliance with analytics.

Two-Way Messaging

I want to have two-way digital conversations.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.