Below is an outline of the initiatives that LiveVox and AFF have undertaken over the past five years, as well as their plans for future collaboration. During this five-year journey, AFF has grown by 500%.
Contact Manager
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Transforming Centauri Health: Jeff Jackson on Changing the Game with LiveVox
Jeff Jackson, COO at Centauri Health, explains how with Contact Center CRM LiveVox became the source of truth.
How Royal Caribbean International transformed CX and agent workflows using SpeechIQ®
Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.
Telesales Shrinks New Business Implementation Time by 60%
Performant, a leading healthcare outsourcing services, was seeking a way to improve their competitive differentiator with accelerated implementation times and on-demand campaign changes. By turning to LiveVox, they more than doubled their speed-to-market.
How The Office Gurus Used Speech Analytics to Increase Conversion Rate
Learn how The Office Gurus used speech analytics to increase conversion rates for a leading home warranty company.
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
