Exclusive Q&A with Keith Dawson, VP & Research Director:
How to Boost the Customer Experience by Improving the Agent Experience
Contact centers are taking a digital-first approach in response to shifting customer preferences.
- How has this impacted how contact center agents work?
- What resources do agents need to meet new customer expectations?
- What can contact centers do to glean better insights about the customer and agent experience?
In this short Q&A article, Keith Dawson, VP & Research Director at Ventana Research, provides his take on these burning questions based on conversations with CX and contact center leaders.
Fill out the form to get complimentary access.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.