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A Proactive Approach to STIR/SHAKEN

LiveVox is taking steps to help you stay ahead of STIR/SHAKEN requirements.

Extended Overview

What is STIR/SHAKEN and why does it Matter?

Read this extended overview for a better understanding of STIR/SHAKEN, how it may impact your outreach efforts, and how to prepare for it.

LiveVox eBook: Omnichannel Compliance
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A closer look at STIR/SHAKEN

STIR/SHAKEN is changing the contact center space with regulations designed to combat spoofed robocalls. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) standards.

In the wake of an increase in predatory robocalls, STIR/SHAKEN is aimed at:

  • Protecting consumers against fraud and abuse from robocalling
  • Providing a stronger stance against malicious robocalling
  • Re-establishing trust in the communications ecosystem.

Learn more about LiveVox’s comprehensive approach to compliance.

Getting ready for STIR/SHAKEN

At LiveVox, we’ve been actively engaged in STIR/SHAKEN preparations for more than three years. For example, LiveVox has already obtained the necessary Operating Company Number (OCN) status ahead of the June 2021 deadline. LiveVox can help you:

  • Understand and implement best practices to stay ahead of STIR/SHAKEN requirements
  • Proactively monitor Local Caller ID (LCID) effectiveness 
  • Provision new LCID packages with verified phone numbers.

STIR/SHAKEN capabilities is just one of the ways LiveVox’s Four Clouds solution can help you drive outreach performance while keeping compliance in mind.

Learn more about LiveVox’s Four Clouds.

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Working together with the FCC

Our goal, as shared by the FCC, is to proactively implement the STIR/SHAKEN framework—enabling us to provide confirmation for call origination and helping to establish trust with customers. We monitor critical contact center metrics for our clients and proactively minimize the impact of call blocking in order to maintain effective and efficient customer contacts.

We help our clients maintain the trust of their customers with a proactive approach to STIR/SHAKEN throughout the telephony ecosystem which includes:

  • Telephony Carriers
  • Regulatory Agencies
  • Service Providers
  • Analytics Companies
  • Industry Forums & Organizations.

Learn about other ways LiveVox can help you optimize quality and compliance management.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.