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LiveVox Resources | STIR/SHAKEN

A Proactive Approach to STIR/SHAKEN

LiveVox is taking steps to help you stay ahead of STIR/SHAKEN requirements.

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A closer look at STIR/SHAKEN

STIR/SHAKEN is changing the contact center space with regulations designed to combat spoofed robocalls. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) standards.

In the wake of an increase in predatory robocalls, STIR/SHAKEN is aimed at:

  • Protecting consumers against fraud and abuse from robocalling
  • Providing a stronger stance against malicious robocalling
  • Re-establishing trust in the communications ecosystem.

Learn more about LiveVox’s comprehensive approach to compliance.

Getting ready for STIR/SHAKEN

At LiveVox, we’ve been actively engaged in STIR/SHAKEN preparations for more than three years. For example, LiveVox has already obtained the necessary Operating Company Number (OCN) status ahead of the June 2021 deadline. LiveVox can help you:

  • Understand and implement best practices to stay ahead of STIR/SHAKEN requirements
  • Proactively monitor Local Caller ID (LCID) effectiveness 
  • Provision new LCID packages with verified phone numbers.

STIR/SHAKEN capabilities is just one of the ways LiveVox’s Four Clouds solution can help you drive outreach performance while keeping compliance in mind.

Learn more about LiveVox’s Four Clouds.

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Working together with the FCC

Our goal, as shared by the FCC, is to proactively implement the STIR/SHAKEN framework—enabling us to provide confirmation for call origination and helping to establish trust with customers. We monitor critical contact center metrics for our clients and proactively minimize the impact of call blocking in order to maintain effective and efficient customer contacts.

We help our clients maintain the trust of their customers with a proactive approach to STIR/SHAKEN throughout the telephony ecosystem which includes:

  • Telephony Carriers
  • Regulatory Agencies
  • Service Providers
  • Analytics Companies
  • Industry Forums & Organizations.

Learn about other ways LiveVox can help you optimize quality and compliance management.

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Extended Overview

What is STIR/SHAKEN and why does it Matter?

Read this extended overview for a better understanding of STIR/SHAKEN, how it may impact your outreach efforts, and how to prepare for it.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.