Exclusive LiveVox Playbook:

Great Textpectations: The Modern Contact Center Playbook for SMS Communication

4.5x — the open rate for SMS when compared to email: 90% vs. 20%

SMS messaging has the power to take contact center engagement to new heights. But many companies only use texting as a means of sending notifications to customers en masse. What they don’t realize is that customers want to engage and many of their messages are getting unanswered responses.

Download our SMS guide to learn more about customer communication preferences, texting best practices, and how two-way SMS messaging can help you adopt a more conversational engagement strategy.

Complete the form on the right to get a copy of the playbook.

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Fill out this form to get the SMS playbook.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.