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Equip your Customer Service Reps to Support Seamless Customer Journeys

The contact center landscape is always evolving but one thing that remains constant is the struggle for businesses to effectively engage with customers across different channels — with their personal preferences and interaction history at the forefront of each interaction. In this report, Gartner® discusses the root causes of this challenge including agent knowledge and training gaps and fragmented workspaces. The report also explores how CX leaders can bring all aspects of the customer journey together to create one seamless, unified, and consistent experience for both customers and agents. What you’ll learn in this Gartner® report:
  • The top organizational and agent productivity challenges that are resulting in disconnected customer experiences
  • Ways to ensure the nuances of each communication channel and customer context are top-of-mind for agents during each interaction
  • How CX leaders can adjust agent scheduling, workflows, training, and desktop experiences to close the performance gap.
 

To download the full complimentary report, complete the form on the right.

Gartner, Equip your Customer Service Reps to Support Seamless Customer Journeys, Steve Blood, 5 May 2022. GARTNER and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

 

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Download the Gartner® article.

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Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.