Equip your Customer Service Reps to Support Seamless Customer Journeys
- The top organizational and agent productivity challenges that are resulting in disconnected customer experiences
- Ways to ensure the nuances of each communication channel and customer context are top-of-mind for agents during each interaction
- How CX leaders can adjust agent scheduling, workflows, training, and desktop experiences to close the performance gap.
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Gartner, Equip your Customer Service Reps to Support Seamless Customer Journeys, Steve Blood, 5 May 2022. GARTNER and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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