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Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity

Chatbots have become a key AI initiative across many contact centers, implemented to automate repetitive tasks, minimize costs, and improve the self-service experience for customers. But businesses often have diverse chatbot requirements which can lead to too much complexity, the need for multiple chatbot applications, and inflated costs.

What you’ll learn in this Gartner report:

  • The top challenges that companies encounter when launching chatbot initiatives across their organization
  • The different types of chatbot solutions, common use cases, and associated costs
  • Analyst recommendations for streamlining the deployment and management of chatbot applications.

To download the full report, complete the form on the right.

LiveVox [Gartner Chatbot Report / thumbnail]

Fill out this form to get complimentary access to the report.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Evolving AI:

Practical Applications in the Contact Center

LiveVox Webinar

AI applications in the contact center are being used to automate tasks, drive down costs, and serve customers faster and more efficiently than ever before. Learn all about the key use cases, implementation best practices, and KPIs in this guide.

 

Infographic:

How to Get Started with AI

LiveVox Infographic

While AI may sound complicated, there are practical ways to apply it and its data to reduce costs, improve CX, and boost agent productivity. Check out our infographic to see a breakdown of how to get started.

 

Product Brief:

eLVee: A LiveVox AI Chatbot

LiveVox [icon/ chatbot]

Learn how LiveVox’s intelligent chatbot creates personalized conversations while making bot administration easy for contact center managers.

Product Description

Enhance Your Operations with AI That’s Easy to Understand, Implement, and Optimize

Learn how to optimize your performance using LiveVox’s AI capabilities—from augmenting the capacity of your human agents, to using data and analytics for continuous improvement and simplification of your processes, and so much more.

LiveVox [Product Description / AI]

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.