Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity
Chatbots have become a key AI initiative across many contact centers, implemented to automate repetitive tasks, minimize costs, and improve the self-service experience for customers. But businesses often have diverse chatbot requirements which can lead to too much complexity, the need for multiple chatbot applications, and inflated costs.
What you’ll learn in this Gartner report:
- The top challenges that companies encounter when launching chatbot initiatives across their organization
- The different types of chatbot solutions, common use cases, and associated costs
- Analyst recommendations for streamlining the deployment and management of chatbot applications.
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Practical Applications in the Contact Center
AI applications in the contact center are being used to automate tasks, drive down costs, and serve customers faster and more efficiently than ever before. Learn all about the key use cases, implementation best practices, and KPIs in this guide.
How to Get Started with AI
While AI may sound complicated, there are practical ways to apply it and its data to reduce costs, improve CX, and boost agent productivity. Check out our infographic to see a breakdown of how to get started.
eLVee: A LiveVox AI Chatbot
Learn how LiveVox’s intelligent chatbot creates personalized conversations while making bot administration easy for contact center managers.
Enhance Your Operations with AI That’s Easy to Understand, Implement, and Optimize
Learn how to optimize your performance using LiveVox’s AI capabilities—from augmenting the capacity of your human agents, to using data and analytics for continuous improvement and simplification of your processes, and so much more.
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.