Aragon Research Names LiveVox a Hot Vendor in Intelligent Contact Center Solutions

Watch this video from Aragon Research to see why LiveVox was named in its 2022 Hot Vendors in the Intelligent Contact Center report.

“AI and analytics are playing an increasingly pivotal role in the contact center as the customer and employee experience become paramount for today’s brands. Solutions like LiveVox’s SpeechIQ® with Quality Management and their purpose-built platform are best-in-class and we’re happy to name them a Hot Vendor in the Intelligent Contact Center this year.”

– Jim Lundy, Founder & CEO, Aragon Research

Pressures brought on by the global pandemic, the Great Resignation, and resource scarcity have forced contact center leaders to take a hard look at their business processes, technology, and infrastructure. By leveraging AI and analytics powered solutions, contact centers can create a more streamlined experience for agents, managers, and consumers alike.

In its 2022 Hot Vendors in the Intelligent Contact Center report, Aragon Research named LiveVox a hot vendor in Intelligent Contact Center (ICC) solutions. LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.

Download the report to learn what else Aragon Research has to say about LiveVox’s intelligent contact center platform.

LiveVox [Forrester Study / Contact Centers and AI Technology]
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Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.