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A Multi-Industry Assessment of AI:

Simplifying Artificial Intelligence

The enhanced capabilities of an AI-driven contact center has an undeniable impact on agent productivity, but businesses are still not taking advantage of the key use cases. To understand why, we recently surveyed hundreds of contact center leaders across various industries to take a deeper look at AI adoption, usage, challenges, and possibilities.

Download this survey report to learn about:

  • Top operational challenges that contact centers are facing when looking to improve their CX
  • Why a well-executed AI strategy results in happier customers and agents
  • The latest trends and survey insights regarding the use of AI
  • How your contact center can leverage simplified AI applications to improve agent productivity and customer satisfaction

66% of contact center agents say they’re not provided with the right tools to address customer needs.

Want to see what else your peers have to say about the future of AI in the contact center?

Complete the form on the right to download the survey report.

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Fill out this form to download the survey report.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More

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