Starter Kit
Improve Agent and Customer Experience
Investing in the right contact center technology is equivalent to investing in your agents, but it’s only half the battle.
Our Agent Experience Starter Kit lays out practical steps to improve the agent experience in your contact center, including agent desktop optimizations, training tips, and performance benchmarks focused on helping you onboard, train, and upskill contact center talent for improved retention and employee satisfaction.
Download our Starter Kit to learn how to enrich your agent experience, empower teams, and invest in the right collaboration tools.
What’s inside the Starter Kit
eBook
Great CX Starts Behind the Scenes
Agent experience is underrated, but it plays such an important part in what your customer sees. Learn how AX drives positive customer outcomes, what the future of AX looks like for contact centers, the financial upside of agent engagement, and KPI benchmarks to objectively assess agent performance.
eBook
The Complete Guide to Leading Customer Service Teams
Get ahead of productivity and morale issues by equipping agents with the tools and training they need to deliver the experiences your customers deserve.
Tip Sheet
Quality Management & Agent Experience
Learn how tools like analytics-enabled speech call recording software can become your greatest resource for talent development.
Tip Sheet
A Pathway to AI: Empower Your People
Discover how AI can be deployed to enhance, not replace, agent activity by improving efficiency with intelligent automation.
FAQs
What is the agent experience?
Agent experience refers to the work arrangements that a customer service employee interacts with in the contact center. The agent experience can range from internal workflows to training and development and even systems and tools.
What are call center agent duties and responsibilities?
Call center agents have a wide scope of responsibility in the contact center. In addition to monitoring service queues and answering customer inquiries, contact center agents must be knowledgeable about products and services, possess patience and emotional intelligence, and be technologically savvy problem solvers.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
