Contact centers often overlook self-service because they have not caught up to changing customer behaviors and expectations, ultimately limiting scalability, profits, and customer loyalty.
Continuous technological innovation, the proliferation of platforms in use by the contact center, and shifting regulatory requirements are making it harder and harder for your agents to be successful.
LiveVox invests in security so you can focus on your business. See how moving to LiveVox’s cloud platform offloads traditional security expenses.
The ideal call flow made possible by an omnichannel environment as opposed to the typical multichannel contact center approach.
Integrated contact center as a service (CCAAS) enables omnichannel orchestration. Top 3 ranked benefits of having a CRM and contact center solution from the same vendor