Unlocking the Hidden Power of Generational Preferences with Expert Jason Dorsey
Tuesday, October 26th | 11 am PT / 2 pm ET
About This Webinar:
Customer service in 2021 isn’t a one-size-fits-all thing. There are so many factors to consider when designing your support systems, from the tools to use to the staff to hire. Service strategies that work for one generation can actually turn off others.
Join us for “Unlocking the Hidden Power of Generational Preferences,” and hear renowned speaker, researcher, and generational expert Jason Dorsey offer insights into unprecedented generational changes and challenges impacting businesses in every sector.
Dorsey is an acclaimed generational researcher whose work has been featured on over 200 TV shows including The Today Show, 20/20, and 60 Minutes as well as in hundreds of media outlets such as CNN and CNBC. His work has also appeared in The New York Times. Adweek has dubbed him a “research guru.”
Leverage his original research to transform this challenge into a breakthrough opportunity to drive workplace and CX results. The presentation includes his latest research, practical how-tos, and unforgettable stories. You’ll leave with:
- A completely new way to view generational selling and service, using frontline data to separate myth from truth.
- An understanding of how to instantly build trust, influence, and close sales with multiple generations at the same time—and even in the same room.
- Specific strategies to drive ongoing leads, cross-generational sales, positive online reviews, and ongoing referrals across generations.
To register, please complete the short form.
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