Keeping agents engaged and high-performing, managing teams across multiple locations, and fostering collaboration and team culture – in short, running a modern contact center – is a constant and growing challenge.

You need the right tools for the job. That’s why we built LiveVox Connect, a fully integrated, flexible native communication tool that connects people and teams within the contact center and breaks down silos.

We’ve also introduced a range of other powerful new capabilities to help you and your whole team stay aligned, happy, and high-performing in the contact center, to the benefit of your entire organization.

In the webinar, we explored:
 

• LiveVox Connect – Make communication and collaboration in your contact center easier with functionality combining the intuitive features of social media, internal chat, polls, and news feeds.
  
• Automated alerts – Automatic Alerts help managers quickly see and resolve team or technical issues, mitigate risks, and enhance customer experiences.
• More robust Agent Scheduling tools – Create and automatically assign schedules, forecast schedules to match demand, allow agents to swap shifts, and more.