Introducing LiveVox Connect for Collaboration

…and more new tools to boost team management and agent experience

On Demand Webinar:

Keeping agents engaged and high-performing, managing teams across multiple locations, and fostering collaboration and team culture – in short, running a modern contact center – is a constant and growing challenge.

You need the right tools for the job. That’s why we built LiveVox Connect, a fully integrated, flexible native communication tool that connects people and teams within the contact center and breaks down silos.

We’ve also introduced a range of other powerful new capabilities to help you and your whole team stay aligned, happy, and high-performing in the contact center, to the benefit of your entire organization.

In the webinar, we explored:

  • LiveVox Connect – Make communication and collaboration in your contact center easier with functionality combining the intuitive features of social media, internal chat, polls, and news feeds.
  • Automated alerts – Automatic Alerts help managers quickly see and resolve team or technical issues, mitigate risks, and enhance customer experiences.
  • More robust Agent Scheduling tools – Create and automatically assign schedules, forecast schedules to match demand, allow agents to swap shifts, and more.

Featured Speakers

Boris Grinshpun

VP of Product Strategy

Jason Queener

Senior Director, Business Consulting