Gartner® Report: Predicts 2023

Collaborate, Automate and Orchestrate to Optimize Costs and Value During the Economic Crisis

Doing more with less can help improve call center service while being cost-effective during tough economic times.

To prepare your contact center for a recession, operations leaders should take proactive steps to manage their organization’s response to an economic crisis that focus on balancing investments targeted towards growth with cost optimization.In this complimentary Gartner® report you’ll discover why accelerating movement to the cloud, exhaustively challenging workflows and processes for long-term agility, securing digital talent through value proposition clarification, and investing in digital platforms will enable reliable, resilient outcomes for your organization and the customers you serve.

What we believe you’ll learn in this Gartner® report:

  • How tighter budgets can refocus priorities
  • How to find a middle ground between value, impact, and cost
  • How to leverage AI as both tool and technology strategy
  • What tools, strategies, skills, and software you’ll need to achieve your goal.

To download the full complimentary report, complete the form on the right.

Gartner®, Predicts 2023: Collaborate, Automate and Orchestrate to Optimize Costs and Value During the Economic Crisis, Daniel Betts, Cameron Haight and 4 more 1 November 2022.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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