Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity
Chatbots have become a key AI initiative across many contact centers, implemented to automate repetitive tasks, minimize costs, and improve the self-service experience for customers. But businesses often have diverse chatbot requirements which can lead to too much complexity, the need for multiple chatbot applications, and inflated costs.
What you’ll learn in this Gartner report:
- The top challenges that companies encounter when launching chatbot initiatives across their organization
- The different types of chatbot solutions, common use cases, and associated costs
- Analyst recommendations for streamlining the deployment and management of chatbot applications.
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