Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months with LiveVox’s Contact Center Platform
LiveVox commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to evaluate the return on investment for contact centers that use LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
The risk-adjusted results include:
- A 229% ROI and net present value of $8.72M over three years
- $6.7M in cost savings from call deflection and reduced AHT over three years
- Increased operating income by $1.3M over three years
- $1.5M in cost savings by replacing legacy solutions
- Payback in less than 6 months.
Download the full study to learn why LiveVox’s Contact Center Platform is a smart investment.
![Forrester-TEI-study-hero LiveVox [Forrester TEI Study / first 3 pages]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Forrester-TEI-study-hero.png)