Aragon Research Names LiveVox a Hot Vendor in Intelligent Contact Center Solutions

Watch this video from Aragon Research to see why LiveVox was named in its 2022 Hot Vendors in the Intelligent Contact Center report.

“AI and analytics are playing an increasingly pivotal role in the contact center as the customer and employee experience become paramount for today’s brands. Solutions like LiveVox’s SpeechIQ® with Quality Management and their purpose-built platform are best-in-class and we’re happy to name them a Hot Vendor in the Intelligent Contact Center this year.”

– Jim Lundy, Founder & CEO, Aragon Research

Pressures brought on by the global pandemic, the Great Resignation, and resource scarcity have forced contact center leaders to take a hard look at their business processes, technology, and infrastructure. By leveraging AI and analytics powered solutions, contact centers can create a more streamlined experience for agents, managers, and consumers alike.

In its 2022 Hot Vendors in the Intelligent Contact Center report, Aragon Research named LiveVox a hot vendor in Intelligent Contact Center (ICC) solutions. LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.

Download the report to learn what else Aragon Research has to say about LiveVox’s intelligent contact center platform.

LiveVox [Forrester Study / Contact Centers and AI Technology]
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