Aberdeen: 2022 Contact Center Benchmarks for Outbound, Inbound, and Blended Models
The findings will provide a framework through which business leaders can self-assess their current performance and activities against peers to design and implement continuous improvement programs.
Aberdeen’s Contact Center Executive’s Agenda survey asked participating businesses to highlight
the top challenges affecting their activities. The findings reveal that contact centers with different operating models are affected with similar challenges but in varying ways and degrees.
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.