LiveVox Products | WFO
Quality and Compliance Management
A simple, omnichannel quality management solution to embed quality, compliance, training, and development into your contact center’s DNA.
Key Benefits of LiveVox’s Quality and Compliance Management
Scale how you reduce risk
Review more interactions, on more channels, more effectively, and identify and address risk with comprehensive tools.
Replace manual, clunky processes
Easily set up automated workflows with a fully integrated solution that eliminates manually-intensive processes.
Improve agent performance
Easily create custom eLearning libraries and manage training and coaching tasks across a dispersed workforce.
Smart call review and scoring
Create custom scorecards for any channel and automate the process of reviewing calls using metadata to surface and analyze the most important calls.
Learn more about our Agent Scorecard capabilities.
Scaled digital training
Easily provide highly targeted feedback and training to your agents, wherever they are located, and assign tasks and resources via a simple interface.
Learn more about our eLearning solution.
See Quality and Compliance Management in Action
LiveVox WFO Features
- Integrated Performance Analytics
- 150+ Out of Box Advanced Reports
- Agent, Multichannel, and Quality Management Data
- Drag and Drop Visual UI
- Reporting Distribution and Access Controls
- CSAT Analysis
- Agent Scorecards
- Agent Work Queue
- Coaching and E-Learning
- Voice and Multichannel Inbox
- Schedule and Shift Adherence and Management
- Content Library
- Machine Learning Models
- Native CRM and Channel Functionality
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.