Key Benefits of LiveVox’s Omnichannel CSAT Surveys
Immediate customer feedback
Increase customer participation by immediately presenting surveys after an interaction on the customer’s preferred channel.
Get feedback in context
Get a clear snapshot of CSAT findings with dashboards that include customer satisfaction data, interaction analytics, QM, and agent scorecard data.
Automate important response actions
Use survey results to automatically trigger specific actions, like agent call back, to mitigate the impacts of a negative experience.
A fully integrated solution
All survey data includes relevant interaction, agent, and campaign data so you can leverage CSAT insight as part of your wider quality management processes.
Fast-to-implement, easy-to-use
Empower contact center managers to easily create and roll out CSAT surveys with little to no need for technical support.
Omnichannel surveys
Meet the demands of the modern customer by enabling feedback from any channel, from Voice and SMS, to Webchat and Email.
Learn more about contact center customer satisfaction
Check out our Frequently Asked Questions below.
What makes LiveVox your better choice for call center surveys?
LiveVox is a trusted call center survey provider that offers businesses numerous advantages compared to the competition. For example, our call-back feature automates and streamlines call surveys, allowing for an easier, faster communication process with customer responders.Â
Additionally, LiveVox survey clients have access to over 2000+ standard call reports and analysis which can prove invaluable in examining strategies and improvements on call campaigns. By utilizing LiveVox’s reliable cloud-based customer engagement platform, contact centers secure improved safety and data security when gathering feedback from customers as well as continuous software updates without any effort on their part. With countless features like these, it’s easy to see why LiveVox is the smart choice for call center surveys.
LiveVox offers a wide range of functionalities that make it ideal for call centers, ranging from interactive voice response (IVR) to AI-powered analytics. Further, our call center platform allows agents to access real-time reporting on call results and call recordings. It also includes automated callback scheduling and notifications which help call centers stay organized and provide better customer service. So not only does LiveVox provide call center surveys, but also valuable insight into how customers are feeling about their interactions with your call center. With such advantages to offer, LiveVox is undoubtedly the top choice when it comes to call center surveys.
Advantages of omnichannel customer satisfaction feedback surveys
The ability to gather customer satisfaction feedback and opinions is an invaluable source of insight for companies in any industry. One way to optimize your customer feedback collection process is to incorporate omnichannel customer satisfaction surveys into call center operations. This approach allows businesses to solicit and monitor customer feedback on an ongoing basis while providing call centers a more efficient system for responding proactively to customers and boosting their satisfaction levels.Â
The result is a twofold win – call centers can cut costs and improve the accuracy of their response, while businesses benefit from increased customer satisfaction, improved operations, and better decision-making capabilities due to richer insights derived from real-time data.
LiveVox WEM Features
- Integrated Performance Analytics
- 150+ Out of Box Advanced Reports
- Agent, Multichannel, and Quality Management Data
- PTO Management
- Auto call disposition
- Drag and Drop Visual UI
- Reporting Distribution and Access Controls
- CSAT Analysis
- Agent Scorecards
- Agent Work Queue
- Auto call summary
- Coaching and E-Learning
- Forecasting
- Voice and Multichannel Inbox
- Schedule and Shift Adherence and Management
- Intent identification
- Content Library
- Machine Learning Models
- Native CRM and Channel Functionality
- Sentiment analysis
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security