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Phone Dial Attempt Supervisor

LiveVox Products | Voice

Phone Dial Attempt Supervisor

Drastically simplify how you manage your contact attempts to meet compliance and customer preference requirements.

Key Benefits of LiveVox’s Phone Dial Attempt Supervisor

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Centralize contact attempt requirements across all your outreach

Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely, or you are outsourcing your operation.

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Minimize risk through automation

Contact attempt controls are automatically applied to campaigns and cannot be overridden, eliminating human error. Updates can be made on-demand and are immediately reflected in the system.

Maximize control

PDAS provides a comprehensive list of contact attempt control options at the phone and account level.

Product Brief

In-Depth Look At PDAS

Get a deeper look at LiveVox’s Phone Dial Attempt Supervisor (PDAS) by reading this brief.

LiveVox PDAS Product Brief
Compliance Controls

Gain greater control over your outreach

Managing contact attempts can be incredibly complex. Contact centers have to account for a variety of factors that span regulatory requirements and shifting consumer preferences. PDAS gives you the power to configure exactly when, how many times, and where in sequence a customer is contacted, with the ability to take into account a whole range of other factors, including:

  • Place of employment
  • State
  • Multi-day
  • Day
  • Hour
  • Minute
  • Multi-week.

Learn more about LiveVox’s compliance controls.

Centralized Compliance

Centralize and automate adherence

Once configured, these controls can be implemented across all campaigns. And, they can’t be overridden, eliminating the chance of human error or misinterpretation. This is key for any contact center that leverages more than one dialer manager, site location, and especially those that outsource their engagement efforts.

Learn how LiveVox’s Workforce Optimization solutions can also manage compliance across dispersed operations.

Multichannel Consent Management

Go beyond Voice

Beyond voice, LiveVox also offers a number of compliance controls that help you manage engagement outreach for SMS and Email. These capabilities include CTIA-mandated opt-outs, unsubscribe list management, and campaign limitation settings.

Learn more about how digital channels are regulated by downloading this omnichannel Compliance eBook.

PDAS In Action

LiveVox PDAS

LiveVox Voice Capabilities:

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

PDAS can help manage contact attempt controls across other channels beyond voice. Download the brochure to learn about LiveVox’s other digital channel offerings.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.