LiveVox Products | Voice
Phone Dial Attempt Supervisor
Drastically simplify how you manage your contact attempts to meet compliance and customer preference requirements.
Key Benefits of LiveVox’s Phone Dial Attempt Supervisor
Centralize contact attempt requirements across all your outreach
Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely, or you are outsourcing your operation.
Minimize risk through automation
Contact attempt controls are automatically applied to campaigns and cannot be overridden, eliminating human error. Updates can be made on-demand and are immediately reflected in the system.
PDAS provides a comprehensive list of contact attempt control options at the phone and account level.
In-Depth Look At PDAS
Get a deeper look at LiveVox’s Phone Dial Attempt Supervisor (PDAS) by reading this brief.
Gain greater control over your outreach
Managing contact attempts can be incredibly complex. Contact centers have to account for a variety of factors that span regulatory requirements and shifting consumer preferences. PDAS gives you the power to configure exactly when, how many times, and where in sequence a customer is contacted, with the ability to take into account a whole range of other factors, including:
- Place of employment
Learn more about LiveVox’s compliance controls.
Centralize and automate adherence
Once configured, these controls can be implemented across all campaigns. And, they can’t be overridden, eliminating the chance of human error or misinterpretation. This is key for any contact center that leverages more than one dialer manager, site location, and especially those that outsource their engagement efforts.
Learn how LiveVox’s Workforce Optimization solutions can also manage compliance across dispersed operations.
Go beyond Voice
Beyond voice, LiveVox also offers a number of compliance controls that help you manage engagement outreach for SMS and Email. These capabilities include CTIA-mandated opt-outs, unsubscribe list management, and campaign limitation settings.
Learn more about how digital channels are regulated by downloading this omnichannel Compliance eBook.
PDAS In Action
LiveVox Voice Capabilities:
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Learn about LiveVox’s other channel offerings
PDAS can help manage contact attempt controls across other channels beyond voice. Download the brochure to learn about LiveVox’s other digital channel offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.