LiveVox Products | Voice
Phone Dial Attempt Supervisor (PDAS)
Drastically simplify how you manage your contact attempts to meet compliance and customer preference requirements.
Key Benefits of LiveVox’s Phone Dial Attempt Supervisor
Centralize contact attempt requirements
Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely, or you are outsourcing your operation.
Minimize risk through automation
Contact attempt controls are automatically applied to campaigns and cannot be overridden, eliminating human error. Updates can be made on-demand and are immediately reflected in the system.
PDAS provides a comprehensive list of contact attempt control options at the phone and account level.
Gain greater control over your outreach
PDAS gives you the power to configure exactly when, how many times, and where in sequence a customer is contacted, with the ability to take into account a whole range of other factors.
Learn more about our other compliance controls.
Centralize and automate adherence
Once configured, compliance controls can be implemented across all campaigns. And, they can’t be overridden, eliminating the chance of human error or misinterpretation.
Maintain compliance across dispersed operations.
Go beyond Voice
Beyond voice, leverage a number of compliance controls that manage SMS and Email outreach, including CTIA-mandated opt-outs, unsubscribe lists, and campaign limitation settings.
Learn more about how digital channels are regulated.
See PDAS in Action
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.