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LiveVox Products | Voice

Phone Dial Attempt Supervisor (PDAS)

Drastically simplify how you manage your contact attempts to meet compliance and customer preference requirements.

Key Benefits of LiveVox’s Phone Dial Attempt Supervisor

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Centralize contact attempt requirements

Configure contact attempt controls across all campaigns regardless of whether your agents are in-house, working remotely, or you are outsourcing your operation.

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Minimize risk through automation

Contact attempt controls are automatically applied to campaigns and cannot be overridden, eliminating human error. Updates can be made on-demand and are immediately reflected in the system.

Maximize control

PDAS provides a comprehensive list of contact attempt control options at the phone and account level.

Product Brief

In-Depth Look At PDAS

Get a deeper look at LiveVox’s Phone Dial Attempt Supervisor (PDAS) by reading this brief.

PDAS Product Brief
Versatile Alerts

Gain greater control over your outreach

PDAS gives you the power to configure exactly when, how many times, and where in sequence a customer is contacted, with the ability to take into account a whole range of other factors.

Learn more about our other compliance controls.

Centralize and automate adherence

Once configured, compliance controls can be implemented across all campaigns. And, they can’t be overridden, eliminating the chance of human error or misinterpretation.

Maintain compliance across dispersed operations.

Customize Ticketing

Go beyond Voice

Beyond voice, leverage a number of compliance controls that manage SMS and Email outreach, including CTIA-mandated opt-outs, unsubscribe lists, and campaign limitation settings.

Learn more about how digital channels are regulated.

See PDAS in Action

LiveVox PDAS

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

PDAS can help manage contact attempt controls across other channels beyond voice. Download the brochure to learn about LiveVox’s other digital channel offerings.

LiveVox Omnichannel Brochure

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.