LiveVox Products | PBX
Cloud-Based VoIP for Businesses
With all the advanced phone features your company needs to succeed and scale, it’s easy and seamless to make the move to our powerful cloud-based platform.
Key Benefits of LiveVox’s VoIP Phone Platform
Auto Attendant & Multi-Level IVR
Our Auto Attendant and IVR applications create effective and efficient process flows, allowing you to move and route calls to the right areas of your company at the right time.
Robust Voicemail Capabilities
In a meeting? Can’t get to the phone? Have your messages sent directly to your email inbox or leave them on your phone—the choice is yours.
Ring Any Device Anytime
Easily access all of your incoming and outgoing phone calls through a robust reporting engine, then analyze the data for insights to improve your processes.
Shared Lines, Intercom & Paging
Multiple devices and one extension keep you connected anywhere, plus add on paging and intercom for a complete business phone solution.
Phone Accessories & Devices
We provide Desk, Conference, and Cordless phones as well as headsets, analog adapters, and even a softphone you can run on your computer.
Access and analyze all of your incoming and outgoing phone calls through a robust reporting engine.
The Cloud-Based VoIP Platform Custom-Built for Your Business and Customers
Single Dial Plan For a Better Customer Experience (CX)
With our all-in-one solution, it’s simple to create an efficient, user-friendly dial plan that keeps customers moving through your call flow, reduces frustration, and helps them get where they want to go.
Flexible Solution For Handling Overflow Calls
Our fully-integrated offering gives you the power to handle overflow calls with ease, transferring calls from other areas of your operations or your storefront locations to your contact center—and vice versa—to decrease wait times for customers.
Leverage Data For Smart Call Routing
Because everything is unified, including your customer data, you can route callers to the right place faster and more accurately—setting up your own routing rules, without constraints, based on your unique needs. Our team of experts work with businesses of all sizes, so helping you with best practices is in our DNA.
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.