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LiveVox Products | CCaaS 2.0

Look no further – CCaaS 2.0 is here

Purpose-built specifically for contact centers, LiveVox’s full CCaaS suite integrates Omnichannel, WFO, Analytics and AI into a powerful command center that gives you complete control over contact center performance.

Access All the Capabilities You Need Within One Unified Platform

Key Benefits of LiveVox’s CCaaS 2.0 Platform

Better Customer & Agent Experiences

Equip agents with a single agent interface and omnichannel routing for better customer interactions. Create a sequenced customer journey that flows between different channels including Inbound and Outbound Voice, Webchat, Email, and SMS.

Seamless Data Integration

Aggregate key data across all channels and existing systems into one single interface, enabling faster customer support and consistent cross-channel analytics. Incorporate data such as CSAT scores, agent scorecards, and schedules to understand which channels impact performance.

Lower Total Cost of Ownership

Avoid the need for CapEx investments, ongoing maintenance, and complex integrations. Pre-configured features and functionality also reduce operational cost and time-to-value for customers.

Continuous Cloud Innovation

Experience a 100% multi-tenant cloud platform with a modern user experience and quarterly upgrades, including an average of 40+ new out-of-the-box capabilities per release.

Market-Leading Risk Mitigation

Embedded consent management functionality and robust contact attempt controls spanning CTIA, CAN-SPAM, CFPB and PCI support the highest level of risk mitigation.

Built for Scale, Security and Flexibility

Simplify previously complex workflows with a scalable architecture that supports enterprise-grade deployments and boasts some of the highest levels of data security with capabilities including a PCI-DSS and SOC II certified platform.

TCO Analysis

Not All Cloud Platforms are Built the Same

Read this TCO Analysis to understand how LiveVox’s approach to Total Cost of Ownership (TCO) compares with other cloud providers.

LiveVox Platform Brochure

Experience the Powerful Impact of Pre-Integrated AI Capabilities

Virtual Agents

Create personalized self-service experiences using integrated CRM customer data.

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Workflow Management

Optimize the flow of customer inquiries based on consumer intent and agent availability.

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Analytics

Easily set up and manage machine learning models to optimize contact center performance.

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Agent Assistance

Guide agents to ideal customer outcomes and ensure accuracy and compliance during every interaction.

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Chatbots

Optimize SMS conversations and provide automated responses based on customer intents.

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Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.