LiveVox Products | Salesforce Integration
LiveVox Contact Center for Salesforce®
The Livevox + Salesforce Integration simplifies next-generation unified communication for enterprise teams.
Connect your tech
Singular, seamless UI
Agents can work from a sleek interface with easy access to voice call functionality using the LiveVox Agent Panel within the Salesforce CRM.
Get more from existing systems
Unlock greater value from your Salesforce CRM by streamlining agent workflows and seamlessly integrating customer data.
LiveVox Contact Center for Salesforce®
This exciting integration provides a single user interface for agents to access inbound and outbound voice functionality from LiveVox within the Salesforce CRM, resulting in more streamlined and effective sales and service.
Outbound Manual Dial
LiveVox Contact Center offers a range of dialing modalities in Salesforce. Manual dialing lets your agents make outbound calls to specific contacts at their own pace.The LiveVox Contact Center Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in the Salesforce CRM. Agents can type a phone number into the LiveVox Agent Panel to initiate a manual call.
Enhance agent productivity with embedded click-to-call, the LiveVox Contact Center auto dial capability that increases outreach potential and engagement. Agents can click a phone number from a Salesforce record or from a list of records prompting a call to launch to the phone number from the LiveVox Agent Panel.
Agents can receive inbound calls through the LiveVox Agent Panel in addition to outbound outreach. If the LiveVox Agent Panel is minimized when the inbound call arrives, the agent will see a pop-up notification of the incoming call. A phone search will be initiated in Salesforce for the caller’s phone number.
Call Activity Logs & Dispositioning
LiveVox Activity Logs help agents and supervisors keep detailed call records directly within the Salesforce CRM. Calls that connect to an agent automatically create call records within Salesforce, making monitoring all voice activity possible with one integrated tool.
Tap the Full LiveVox Platform
The Salesforce agent experience is fully integrated with our class-leading risk mitigation, call and screen recording, advanced agent routing, IVR, AI virtual agents, speech analytics, performance analytics, and workforce management.
LiveVox Contact Center for Salesforce Features
- Outbound Manual Dial
- Predictive Dial for outreach campaigns
- Inbound calls
- Automatic logging of customer calls
- Customizable agent dispositions that drive Salesforce workflows
Providing Omnichannel Solutions for Businesses Just Like You
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.