LiveVox Products | Salesforce Integration

LiveVox Contact Center for Salesforce®

The Livevox + Salesforce Integration simplifies next-generation unified communication for enterprise teams.

LiveVox's omnichannel contact center solution

Key Benefits of LiveVox Contact Center for Salesforce

Connect your tech

Leverage the LiveVox Contact Center platform and Salesforce® CRM to streamline workflows and create exceptional experiences.

Singular, seamless UI

Agents can work from a sleek interface with easy access to voice call functionality using the LiveVox Agent Panel within the Salesforce CRM.

Get more from existing systems

Unlock greater value from your Salesforce CRM by streamlining agent workflows and seamlessly integrating customer data.

Product Release

LiveVox Contact Center for Salesforce®

This exciting integration provides a single user interface for agents to access inbound and outbound voice functionality from LiveVox within the Salesforce CRM, resulting in more streamlined and effective sales and service.

LiveVox WFO Extended Overview
Automated Dial

Outbound Manual Dial

LiveVox Contact Center offers a range of dialing modalities in Salesforce. Manual dialing lets your agents make outbound calls to specific contacts at their own pace.The LiveVox Contact Center Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in the Salesforce CRM. Agents can type a phone number into the LiveVox Agent Panel to initiate a manual call.

Click-To-Dial

Enhance agent productivity with embedded click-to-call, the LiveVox Contact Center auto dial capability that increases outreach potential and engagement. Agents can click a phone number from a Salesforce record or from a list of records prompting a call to launch to the phone number from the LiveVox Agent Panel.

Automated Dial
Automated Dial
LiveVox WFO

Inbound Calls

Agents can receive inbound calls through the LiveVox Agent Panel in addition to outbound outreach. If the LiveVox Agent Panel is minimized when the inbound call arrives, the agent will see a pop-up notification of the incoming call. A phone search will be initiated in Salesforce for the caller’s phone number.

Call Activity Logs & Dispositioning

LiveVox Activity Logs help agents and supervisors keep detailed call records directly within the Salesforce CRM. Calls that connect to an agent automatically create call records within Salesforce, making monitoring all voice activity possible with one integrated tool.

Automated Dial
Automated Dial

Tap the Full LiveVox Platform

The Salesforce agent experience is fully integrated with our class-leading risk mitigation, call and screen recording, advanced agent routing, IVR, AI virtual agents, speech analytics, performance analytics, and workforce management.

LiveVox Contact Center for Salesforce Features

  • Voice 
  • Outbound Manual Dial
  • Predictive Dial for outreach campaigns
  • Click-To-Dial
  • Inbound calls 
  • Automatic logging of customer calls
  • Customizable agent dispositions that drive Salesforce workflows

Providing Omnichannel Solutions for Businesses Just Like You

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.