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September 15, 2015

LiveVox to Present Healthcare Revenue Cycle Webinar to Decipher the Newest FCC Ruling for Contacting Patients

  • Identify key takeaways from the latest FCC ruling as it relates to the TCPA and approaches to contacting patients
  • Leverage best practices and adjust patient contact strategies to meet the latest compliance regulations
  • Webinar takes place Tuesday, September 29th at 3:00 PM Eastern, is available to HFMA members and non-members, and offers CPE accreditation. Registration link here.

SAN FRANCISCO, September 15, 2015 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will conduct a webinar for healthcare revenue cycle executives to understand the FCC’s latest ruling and its impact on contacting patients.  The webinar, conducted in partnership with Healthcare Financial Management Association (HFMA), will take place on Tuesday, September 29th at 3:00 PM Eastern.

On July 10, the FCC released its long-awaited Telephone Consumer Protection Act (TCPA) Omnibus Declaratory Ruling and Order. The order arguably both clarified and confused the circumstances in which contact centers can contact consumers on their cell phones.  This is particularly disconcerting because not only 60-75 percent of the phone numbers provided by patients are cellular numbers, but also more than 85 percent of contacts with patients are made using cell phones. These figures may become even larger as younger and more multi-channel focused patients move into the healthcare arena as a result of changing demographics and the Affordable Care Act.

During this webinar, join legal and operations experts as they help webinar participants understand the key highlights of the FCC ruling, such as tracking cell phone consent, and the potential impact it may have on patient engagement and revenue cycle contact strategies.

About the webinar event:

  • TITLE: Understanding the Federal Communications Commission’s Latest Ruling and Its Impact on Contacting Your Patients
  • DATE / TIME: Tuesday, September 29th, 3:00 – 4:00 PM Eastern (Noon – 1:00 PM Pacific, etc.)
  • PANELISTS:
    • Mark Mallah, General Counsel – LiveVox, Inc.
    • Brian Hamilton, Sr. Operations Consultant – LiveVox, Inc.
    • Dusty Whitesell, Chief Evangelist – LiveVox, Inc.

LEARNING OBJECTIVES:

  • Describe the history and purpose of the TCPA as it relates to contacting consumers (patients)
  • Identify key takeaways from the latest FCC ruling as it relates to the TCPA and patient dialing approaches
  • Leverage best practices and adjust patient contact strategies to meet the latest compliance regulations
  • Improve internal compliance policies regarding cell phone contacts
  • Train staff to mitigate TCPA compliance risks when speaking with patients
  • Describe how certain technology uses can put patient contact center operations at a higher risk of TCPA violations

RECOMMENDED FOR:

  • CFOs, chief compliance officers and directors of revenue cycle, patient financial services, and/or patient engagement

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit https://livevox.com.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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