June 27, 2016
SAN FRANCISCO, June 27, 2016 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will provide attendees at this week’s HFMA’s 2016 National Institute conference with a sneak peek at game changing technology optimizing patient contact center performance. The latest of which include business intelligence and analytics tools helping make smarter revenue cycle management (rcm) performance decisions and a feature that helps eliminate the extensive, wasted time agents spend on hold with insurance companies.
Healthcare operations are being challenged with maintaining performance levels while optimizing patient engagement in an environment where speed is not only essential, but expected. Cloud is helping accelerate how patient contact centers respond to these challenges by providing a cost-effective path to innovative tools such as big-data driven analytics and features focused on eliminating historic inefficiencies.
One example of this is LiveVox’s development of an Agentless Hold feature, which allows revenue cycle operations to dramatically reduce the amount of time agents waste on hold with insurance companies to validate patient information.
To learn more about this feature and others that improve revenue cycle performance, visit the LiveVox Booth (#761) this week at HFMA’s 2016 National Institute conference.
On the event, Dusty Whitesell, Chief Evangelist, LiveVox, states, “The speed of change is faster than ever and all industries, including healthcare, must adopt at that same velocity. However, change, especially in healthcare, is not easy and often requires a hefty paycheck. This is where cloud is having the greatest impact. Cloud can provide solutions that avoid the traditional hurdles and costs to evolve – taking patient contact centers to the next level with minimum risk. We’ve seen what cloud can do with self-service and patient outreach programs and we are incredibly excited to share with healthcare leaders the next stage of what is possible.”
To read what cloud is doing for self-service click here.
About the event:
About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit https://livevox.com
For the full picture of what LiveVox can do for you, check out our in-depth demo.
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