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June 27, 2016

LiveVox Provides Sneak Peek at Cloud Game Changers in Patient Contact Center Operations at HFMA ANI 2016

  • LiveVox’s cloud technology continues to accelerate the evolution of patient contact centers. The most recent of which include business intelligence tools helping operations create more effective revenue cycle strategies and capabilities that help eliminate insurance hold times for agents
  • LiveVox will provide a sneak peek of these features at Healthcare Financial Management Association’s (HFMA) 2016 National Institute conference taking place this week in Las Vegas
  • Visit Booth 761 to learn more

SAN FRANCISCO, June 27, 2016 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will provide attendees at this week’s HFMA’s 2016 National Institute conference with a sneak peek at game changing technology optimizing patient contact center performance. The latest of which include business intelligence and analytics tools helping make smarter revenue cycle management (rcm) performance decisions and a feature that helps eliminate the extensive, wasted time agents spend on hold with insurance companies.

Healthcare operations are being challenged with maintaining performance levels while optimizing patient engagement in an environment where speed is not only essential, but expected. Cloud is helping accelerate how patient contact centers respond to these challenges by providing a cost-effective path to innovative tools such as big-data driven analytics and features focused on eliminating historic inefficiencies.

One example of this is LiveVox’s development of an Agentless Hold feature, which allows revenue cycle operations to dramatically reduce the amount of time agents waste on hold with insurance companies to validate patient information.

To learn more about this feature and others that improve revenue cycle performance, visit the LiveVox Booth (#761) this week at HFMA’s 2016 National Institute conference.

On the event, Dusty Whitesell, Chief Evangelist, LiveVox, states, “The speed of change is faster than ever and all industries, including healthcare, must adopt at that same velocity. However, change, especially in healthcare, is not easy and often requires a hefty paycheck. This is where cloud is having the greatest impact. Cloud can provide solutions that avoid the traditional hurdles and costs to evolve – taking patient contact centers to the next level with minimum risk. We’ve seen what cloud can do with self-service and patient outreach programs and we are incredibly excited to share with healthcare leaders the next stage of what is possible.”

To read what cloud is doing for self-service click here.

About the event:

  • EVENT: HFMA Annual National Institute
  • DATE: June 26th-29th, 2016
  • LOCATION: Sands Expo Center, Las Vegas, NV
  • BOOTH: 761
  • ABOUT HFMA: hfma.org

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit https://livevox.com

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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