May 4, 2016
SAN FRANCISCO, May 4, 2016 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced it will host the first-ever Compliance and Analytics (C&A) Learning Hub at the 2016 CRS conference. The C & A Learning Hub will provide attendees with an opportunity to learn about leveraging compliance trends and big data to optimize contact center performance in collections and recovery.
On the rationale behind the C & A Learning Hub, Dusty Whitesell, Chief Evangelist, LiveVox, Inc. states, “In an environment where compliance concerns continue to impair productivity, optimizing efficiency has never been as challenging and critical to a business’ ability to remain competitive. Leaders must be able to make smarter decisions and this is where business intelligence & analytics have become a differentiator.
Utilizing big data was not a common practice in collection and recovery contact centers because the cost barrier was simply too high – but that is no longer the case. LiveVox’s cloud technology has dramatically reduced the cost of entry for utilizing business intelligence & analytics and we are seeing it uncover operational insights like never before. We are excited to have experts in both fields on hand next week to share their knowledge. We’d also like to thank Resource Management Services for recognizing the benefit of such a program and look forward to another great CRS event.”Led by experts in financial services, the C & A Learning Hub will be located adjacent to the exhibit hall at CRS 2016. The format is shaped to ensure an intimate and interactive discussion on both topics by providing two opportunities to meet with the experts.
About LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions for enterprise operations. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit https://livevox.com.
# # #
For the full picture of what LiveVox can do for you, check out our in-depth demo.
Want to know how a cloud solution will affect your costs? Run our TCO calculator, or contact the sales team.