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September 19, 2017

LiveVox Joins Discussion on Recent Case Law Impacting Contact Center Operations at 2017 PACE Washington Summit

  • LiveVox General Counsel, Mark Mallah, will join industry leaders on a panel to discuss how the courts are shaping consumer contact strategies and best practices for consumer outreach in a digital environment

  • The panel will discuss:

    • Recent court cases affecting the contact center industry

    • How technology can help or hurt your defense

    • Hot topics surrounding consumer engagement strategies

  • The panel, “Updates from the Bar: How the Courts are Affecting Customer Contact Operations and Vice Versa” takes place Tuesday, Sept. 19th at 10:15am ET at the 2017 PACE Washington Summit in Washington D.C.

SAN FRANCISCO, September 19th, 2017 – LiveVox Inc., a leading provider of cloud channel of choice communications solutions, announced that LiveVox General Counsel, Mark Mallah, will join Joseph Bowser of Innovista Law, Eric McCaffery of Empereon Marketing, and John Stanovcak of Contact Center Compliance, to provide an update on recent court cases impacting the contact center industry and best practices for consumer contact strategies given the current regulatory environment at the 2017 PACE Washington Summit. 

On the event, Mark Mallah, General Counsel, LiveVox states, “I am pleased to be joining industry leaders at this unique event to discuss the latest issues surrounding regulatory compliance, consumer protection and risk management in the contact center space. As compliance remains a top concern for contact centers looking forward to 2018, it is essential that businesses stay up to date on the relevant case law shaping consumer outreach.  I look forward to discussing some interesting case developments and strategies for driving consumer engagement while reducing exposure.”

LiveVox’s cloud contact center technology is at the forefront of recent TCPA trends, providing some of the highest levels of TCPA risk mitigation capabilities as exemplified in these four separate court rulings:

  • Pozo v. Stellar Recovery
  • Smith v. Stellar Recovery
  • Schlusselburg v. Receivables Management LLC
  • Arora v. Transworld Systems Inc.

To learn more about LiveVox,’s Four Clouds, click here.

About the event:

  • EVENT:  Updates from the Bar: How the Courts are Affecting Customer Contact Operations and Vice Versa
  • DATE/TIME: Tuesday, September 19th, 2017 at 10:15am ET
  • LOCATION: 2017 PACE Washington Summit, Washington D.C.
  • PANELISTS:
    • Joseph Bowser, Member, Innovista Law PLLC
    • Eric McCaffery, VP Business Development, Empereon Marketing
    • Mark Mallah, General Counsel, LiveVox, Inc.
    • John Stanovcak, Contact Center Compliance (Moderator)

About LiveVox, Inc.
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 9 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at Info@LiveVox.com

 

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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