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October 24, 2018

LiveVox Discusses Multichannel Consent Tracking at the Fall 2018 insideARM’s ARM-U

  • Voice, Email, and SMS are governed by various regulatory and industry requirements spanning the TCPA, CTIA, FDCPA, TSR, and CAN-SPAM. These governing regulations and protocols apply differently across different channels and circumstances, are subject to further circumstance-based exceptions, and even to differing interpretations across jurisdictions.
  • This complexity can quickly create confusion and increase risk for contact centers when expanding beyond voice. Contact center technology, legal, and operations experts, Boris Grinshpun, Mark Mallah, and Dusty Whitesell, will shed light on these variations and how business leaders can simplify multichannel consent management to mitigate risk in a multichannel environment
  • The webinar attendees will:
    • Hear about how consent can be granted and tracked for a variety of communications
    • Learn how SMS and Email consent compares to voice channel consent
    • Gather some best practice strategies for handling these challenges
  • The panel, ‘ARM-U: Consent Tracking” takes place Thursday, Oct. 25th at 4:00pm ET at the 2018 Fall Semester ARM-U, an insideARM & Compliance Professionals Forum virtual conference series 

SAN FRANCISCO, October 22nd, 2018 – LiveVox Inc., a leading provider of cloud contact center solutions, announced that LiveVox General Counsel, Mark Mallah; GM CRM Product Group, Boris Grinshpun; and Chief Evangelist, Dusty Whitesell will present a virtual conference session on the topic of multichannel consent management challenges at ARM-U. The 2018 Fall Semester ARM-U, is an insideARM & Compliance Professionals Forum virtual conference series.

On the event, Dusty Whitesell, Chief Evangelist, LiveVox states, “I am pleased that LiveVox has been selected to lead this conversation on a topic so crucial to the Contact Center industry. Mark, Boris and I, with our contact center backgrounds, bring our legal, technology, and operations perspectives regarding multi-channel consent to this forum. We look forward to discussing the top Consent Management challenges and strategies addressing them in the ARM-U session.”

The ARM-U webinar attendees will:

    • Hear about how consent can be granted and tracked for a variety of communications
    • Learn how SMS and Email consent compares to voice channel consent
    • Gather some best practice strategies for handling these challenges

To learn more about LiveVox, please visit our website.

About the event:

  • EVENT: ARM-U: Consent Tracking Webinar
  • DATE/TIME: Thursday, Oct. 25th, 2018 at 4:00pm ET
  • LOCATION: 2018 Fall Semester ARM-U Virtual Conference
  • Registration: ARM-U 
  • PANELISTS:
    • Mark Mallah, General Counsel, LiveVox, Inc.
    • Boris Grinshpun, GM CRM Product Group, LiveVox, Inc.
    • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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