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April 7, 2014

LiveVox CMO Discusses Top Compliance Trends Impacting Telecom Contact Centers at TRMA 2014

Telecom Contact Center Operation Veterans and Legal Experts Explore the Top 10 TCPA and CFPB Trends Impacting Contact Strategies

April 7, 2014, San Francisco, CA – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that John McNamara, CMO, will be joining telecom legal and operation experts as they discuss the prominent TCPA and CFPB developments that are impacting contact center leaders at Telecom Risk Management Association (TRMA) 2014 Spring Conference in Tampa, FL.

“This session will help TRMA attendees cut through the headline hype and prioritize the top CFPB and TCPA trends that are affecting how contact centers manage their operations and remain competitive,” says LiveVox CMO, John McNamara. “I am excited to be part of this panel of contact center stakeholders including legal, issuer, agency and technology experts.”

The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate, understand, and share best practices related to uncollectible debt issues among its members. It is a growing, diverse and global organization that delivers quality information forums and tools relevant to its members’ changing and dynamic industries. The mission of TRMA is to promote cooperation within the telecommunication industry to effectively balance risk while reducing fraud and uncollectibles for the benefit of its industry and paying customers.

What:

10 Things Every Contact Center Leader Needs to Know About the TCPA & CFPB This Year

Who:

  • Chris Wilkerson – Director, Time Warner Cable
  • Adam Bury – VP of Operations, Convergent Outsourcing
  • David Kaminski – Partner, Carlson & Messer LLP
  • John McNamara – Chief Marketing Officer, LiveVox, Inc. (Moderator)

When: 4:30pm ET, Tuesday, April 8th

“The telecom industry is faced with a unique set of challenges that is shaped by compliance changes and driven in part by technology and consumer demand,” adds McNamara. “In order for leaders to decide on the best course of action, they need to first have insight from all of the major players. This is an opportunity that brings some of the best from each into one place. I look forward to all the conversations and idea-sharing this session will spark.”

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit https://livevox.com.

About TRMA

The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate, understand, and share best practices related to accounts receivables. Founded in 1997, TRMA includes members from telecom, wireless, cable, satellite and energy companies in the Unites States and Canada. For more information, visit http://trmanet.org/.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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