January 28, 2015

LiveVox and McKesson Business Performance Services Discuss How Cloud Optimizes Self-Service and Mitigates Compliance Risk for Healthcare Providers

  • Healthcare Revenue Cycle (RC) operations experts discuss how cloud is helping overcome classic challenges to implementing effective self-service, compliance risk mitigation, and multi-channel
  • McKesson Business Performance Services (McKesson) will also highlight how they’ve been able to leverage cloud to increase recovery rates and improve the patient journey while reducing staffing overhead
  • Webinar takes place Tuesday, February 24th at 3:00pm ET and is available to HFMA members and non-members with CPE accreditation. Registration available here.

SAN FRANCISCO, January 28, 2015 – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join an operations expert from McKesson Business Performance Services (BPS) to conduct a webinar on Tuesday, February 24th at 3:00 ET to discuss how cloud is being used by healthcare RC operations to adhere to a strict business environment and ever-changing patient base.  To register, click here.

This webinar describes the analytical steps and forward-thinking business process adoptions taken to increase recovery rates and improve the patient journey while reducing staffing overhead. In addition, this webinar reviews the latest regulatory compliance trends – including Telephone Consumer Protection Act (TCPA) – and approaches to help ensure comprehensive quality control. Finally, panelists look forward at what is happening in multi-channel strategies to meet the growing demand for self-empowering and faster service channels.

On the event, Brian Hamilton, Sr. Business Operations Consultant, LiveVox states, “Revenue cycle professionals are forced to triangulate the ever-increasing challenges of reducing operating costs and improving the patient experience, while juggling a tightening regulatory environment. All, while facing growing demands and a changing patient base. Cloud is providing complex and traditionally slow-moving industries, like healthcare, a path to rapidly adapt to all three of those challenges without making large investments. We are very excited to be able to join McKesson as they share a prime example of how that is done.”

About the event:

  • What: Improving Revenue Cycle Performance through Self-Service while Mitigating Staffing Requirements and Compliance Risks
  • Date: Tuesday, February 24th
  • Time: 3:00ET/ 12:00PT
  • Panelists:
    • Carrie-Ann Mobley, Sr. Business Process Consultant – McKesson BPS
    • Brian Hamilton, Sr. Consultant for BPO Operations – LiveVox, Inc.
    • Dusty Whitesell, Chief Evangelist – LiveVox, Inc.

Attendees of the webinar will be able to:

  • Describe classic barriers to effective self-service and approaches to overcoming these barriers
  • Analyze contact results to define self-service strategies that increase recovery rates, reduce staffing pressures, and improve the patient journey
  • Improve your understanding about the latest compliance concerns and approaches to TCPA risk mitigation, as well as how to be better prepared for an uncertain regulatory environment
  • Describe insight into what’s next in pro-active, multi-channel self-service

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit https://livevox.com.

About McKesson

McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit www.mckesson.com/bps.

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About LiveVox

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.

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