Texting Platform for Easy and Complaint Customer Conversations

Enable seamless, personalized & enriched conversations with our LiveVox Texting Platform for Contact Centers.

LiveVox Texting Platform Key Benefits:

  • Create conversation where your customers are – 64% of consumers prefer to communicate with businesses over text or other two-way communications
  • Empower agents to personalize each interaction – 71% of consumers say they feel frustrated when their messaging is not personalized
  • Understand performance – 90% of consumers utilize more than one channel to communicate with a business and demand seamless experiences between them

Reach your customers how they want to be reached and see your engagement skyrocket!

Request a demo today.

Or give us a call at (833) 793-1132.

Key Benefit Details of LiveVox’s Texting Platform

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Create conversation where your customers are

Easily incorporate SMS into your engagement strategy without additional heavy lifting or integrations.

Empower agents to personalize each interaction

Arm agents with an enriched agent desktop that includes full contact and interaction history to create a seamless experience.

Understand performance

Access SMS-specific or cross-channel reporting to uncover factors that impact key performance.

“The pandemic made everyday life more complicated. We knew we needed to counter that with convenience. Incorporating SMS as part of our enrollment experience gives patients the power to engage on their own terms.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Better Customer Experience

Utilize Text Messages to deliver great service experiences

Agents are provided with everything they need to facilitate personalized 2-Way Text Message conversations through enriched agent desktops. A multichannel inbox makes it easy for them to manage personal and team Text queues. Customer account information and full multichannel interaction history are also presented, enabling a seamless escalation from one channel to another.

Targeted Campaigns

Create targeted Text campaigns that drive ROI

Make your Text Message outreach customer-centric with robust campaign creation functionality. List segmentation, campaign schedules and trigger-based events allow you to create and automate Text engagement using specific customer attributes or interaction history. Text messages can be created:

  • Using pre-configured templates
  • With additional links such as self-service payment options
  • Including customer account information (e.g. First Name) for personalization.

Agents can be configured to receive only Text Messages or be blended to receive both voice and digital communications. Shifting agents from voice to digital can have a significant impact on your ability to drive ROI.

Compliance Controls

Simplify Text Message compliance

LiveVox applies its risk mitigation methodology to help you manage Text Message compliance. Three compliance-focused capabilities you get with LiveVox include:

  • Predefined SMS opt-out terms mandated by the CTIA
  • Real-time account-level consent updates
  • Embedded consent management on an agent desktop.

Enhance Your Text Message Software with LiveVox Bundles

LiveVox’s Robust Solutions to Create Easy, Compliant Conversations

Fully Integrated Tools

Cloud IVR Bundle

Improve Your Inbound Customer Experience

Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

Outbound Campaigns & Compliance Bundle

Differentiate with Compliance and Scale

Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.

Two-Way Messaging Bundle

Engage Your Customers In a Clear and Memorable Way

Stay competitive by seamlessly messaging your customers when and how they want to communicate.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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