Texting Platform for Easy and Complaint Customer Conversations
Enable seamless, personalized & enriched conversations with our LiveVox Texting Platform for Contact Centers.
LiveVox Texting Platform Key Benefits:
- Create conversation where your customers are – 64% of consumers prefer to communicate with businesses over text or other two-way communications
- Empower agents to personalize each interaction – 71% of consumers say they feel frustrated when their messaging is not personalized
- Understand performance – 90% of consumers utilize more than one channel to communicate with a business and demand seamless experiences between them
Reach your customers how they want to be reached and see your engagement skyrocket!
Or give us a call at (833) 793-1132.
Key Benefit Details of LiveVox’s Texting Platform
Create conversation where your customers are
Easily incorporate SMS into your engagement strategy without additional heavy lifting or integrations.
Empower agents to personalize each interaction
Arm agents with an enriched agent desktop that includes full contact and interaction history to create a seamless experience.
Access SMS-specific or cross-channel reporting to uncover factors that impact key performance.
“The pandemic made everyday life more complicated. We knew we needed to counter that with convenience. Incorporating SMS as part of our enrollment experience gives patients the power to engage on their own terms.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Utilize Text Messages to deliver great service experiences
Agents are provided with everything they need to facilitate personalized 2-Way Text Message conversations through enriched agent desktops. A multichannel inbox makes it easy for them to manage personal and team Text queues. Customer account information and full multichannel interaction history are also presented, enabling a seamless escalation from one channel to another.
Create targeted Text campaigns that drive ROI
Make your Text Message outreach customer-centric with robust campaign creation functionality. List segmentation, campaign schedules and trigger-based events allow you to create and automate Text engagement using specific customer attributes or interaction history. Text messages can be created:
- Using pre-configured templates
- With additional links such as self-service payment options
- Including customer account information (e.g. First Name) for personalization.
Agents can be configured to receive only Text Messages or be blended to receive both voice and digital communications. Shifting agents from voice to digital can have a significant impact on your ability to drive ROI.
Simplify Text Message compliance
LiveVox applies its risk mitigation methodology to help you manage Text Message compliance. Three compliance-focused capabilities you get with LiveVox include:
- Predefined SMS opt-out terms mandated by the CTIA
- Real-time account-level consent updates
- Embedded consent management on an agent desktop.
Enhance Your Text Message Software with LiveVox Bundles
LiveVox’s Robust Solutions to Create Easy, Compliant Conversations
Fully Integrated Tools
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Outbound Campaigns & Compliance Bundle
Differentiate with Compliance and Scale
Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.