Outbound Voice Software for Performance and Efficiency

Increase Agent Productivity Over 200% with LiveVox’s Integrated Outbound Software

LiveVox Outbound Voice Benefits:

  • Highest level of risk mitigation to avoid future litigation
  • Systems are available on-demand so agents can select them based on any contact strategy, risk-tolerance or desired productivity level
  • Omnichannel campaign management is available with fully integrated SMS and Email and a native CRM solution built exclusively for call centers

Reach your customers how they want to be reached and see your engagement skyrocket!

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LiveVox Virtual Agent APIs

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LiveVox vs. Other Platforms

Optimize the balance between risk and efficiency

Manage today’s regulatory requirements with the option of three manual and one automated outbound dialing system. Each system has different combinations of risk and productivity to fit your specific business needs.

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Simplify compliance management

Leverage comprehensive compliance controls that simplify how you address TCPA, FDCPA and other regulations. All controls are configured on-demand and can be implemented across your in-house or outsourced operations.

Enjoy proactive expertise

We actively invest in monitoring regulatory and legal developments. LiveVox has an unparalleled record for risk mitigation in the marketplace with our battle-tested TCPA court rulings.

    LiveVox’s Outbound Dialing Options

    There’s An Outbound Dialer For Every Need

    Manual Dialer

    Manual dialing enables you to easily launch outbound calls while keeping compliance in mind. It’s recommended for giving your agents maximum flexibility in an account ownership model.

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    Automated (Auto) Dialer

    Automated dialing maximizes agent performance and minimizes agent idle time. It is also recommended for improving contact rates.

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    Human Call Initiator®

    Our Human Call Initiator® gives you the ability to improve agent productivity by 184% over manual dialing while achieving some of the highest levels of TCPA risk mitigation. It’s recommended for outreach where cell phone consent is uncertain.

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    Preview-All

    Preview-All provides your agents with relevant insights before they contact customers to enable more personalized talk-offs. It’s recommended for agents that need time to prepare before speaking to high-touch, high-value contacts.

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    Phone Dial Attempt Supervisor (PDAS)

    All of our outbound systems come equipped with basic contact attempt controls. Take compliance one step further with PDAS, which allows you to configure complex contact attempt controls at the account and phone number level across your in-house and outsourced operations.

    Enhance Your Outbound Voice Software with LiveVox Bundles

    LiveVox’s Robust Solutions for Performance and Efficiency

    Fully Integrated Tools

    Outbound Campaigns & Compliance Bundle

    Differentiate with Compliance and Scale

    Perfect your outbound communications with the power of a unified calling software and get maximum compliance all in one package.

    Cloud IVR Bundle

    Improve Your Inbound Customer Experience

    Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

    Two-Way Messaging Bundle

    Engage Your Customers In a Clear and Memorable Way

    Stay competitive by seamlessly messaging your customers when and how they want to communicate.

    Our Customers

    Our customers use LiveVox’s easy-to-use contact center software to deliver exceptional agent and customer experiences while reducing compliance risk.

    “Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

    —Anthony Warden | VP of Contact Center, Texas Dow Credit Union

    “Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

    —Tom Nusspickel | COO, American First Finance

    “LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

    —Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

    Why LiveVox?

    Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

    Frictionless Agent & Customer Experiences

    Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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    One Unified Platform

    All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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    Comprehensive Risk Mitigation

    LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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    Easy Integration

    Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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    Reduced Total Cost of Ownership

    Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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    A Partnership You Can Trust

    LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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    Certifications

    LiveVox is proud to be both PCI and SOC 2 Compliant.

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