Email Software for Customer Service
Build Digital Relationships with LiveVox’s Integrated Email Software
LiveVox Email Benefits:
- ROI Metrics to avoid the mystery of effectiveness
- Cross Channel Attribution allowing agents to weave all customer interactions seamlessly and personalize messaging
- Supreme self-service capabilities generating higher productivity
- Effective consent management allowing customers to interact when and how they prefer
Improve Customer Experience and Boost Engagement!
Request a demo today.
Or give us a call at (833) 793-1098
LiveVox Email Features
Segment and target your emails
LiveVox’s robust campaign configuration capability allows you to segment email lists based on specific customer attributes or interaction history. LiveVox’s HTML Email wizard makes content creation easy with:
User-friendly templates for a unified look and feel
Attachment options to include corresponding documentation
Dynamic fields (e.g. First Name) to personalize each email.
Empower agents to customize email and other channels
Agents are provided with everything they need to facilitate personalized Email conversations through enriched agent desktops. A multichannel inbox makes it easy for agents to manage personal and team queues. Customer account information and full multichannel interaction history are also present for the agent, enabling a seamless escalation from one channel to another.
Agents’ desktops can be configured to receive only Email messages or be blended to receive both voice and digital interactions.
Manage email compliance
Mitigate the risk of compliance exposure to regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.
LiveVox’s Email solution comes equipped with the tools needed to easily manage channel preference, best practices, as well as blacklist management.
Enhance Your Email Software with LiveVox Bundles
LiveVox’s Robust Solutions to Build Digital Relationships
Fully Integrated Tools
Cloud IVR Bundle
Improve Your Inbound Customer Experience
Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.
Outbound Campaigns & Compliance Bundle
Differentiate with Compliance and Scale
Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.
Two-Way Messaging Bundle
Engage Your Customers In a Clear and Memorable Way
Stay competitive by seamlessly messaging your customers when and how they want to communicate.
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.