Email Software for Customer Service

Build Digital Relationships with LiveVox’s Integrated Email Software

LiveVox Email Benefits:

  • ROI Metrics to avoid the mystery of effectiveness
  • Cross Channel Attribution allowing agents to weave all customer interactions seamlessly and personalize messaging
  • Supreme self-service capabilities generating higher productivity
  • Effective consent management allowing customers to interact when and how they prefer

Improve Customer Experience and Boost Engagement!

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LiveVox Virtual Agent APIs

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LiveVox Email Features

Segment and target your emails

LiveVox’s robust campaign configuration capability allows you to segment email lists based on specific customer attributes or interaction history. LiveVox’s HTML Email wizard makes content creation easy with:

User-friendly templates for a unified look and feel
Attachment options to include corresponding documentation
Dynamic fields (e.g. First Name) to personalize each email.

Empower agents to customize email and other channels

Agents are provided with everything they need to facilitate personalized Email conversations through enriched agent desktops. A multichannel inbox makes it easy for agents to manage personal and team queues. Customer account information and full multichannel interaction history are also present for the agent, enabling a seamless escalation from one channel to another.

Agents’ desktops can be configured to receive only Email messages or be blended to receive both voice and digital interactions. 


Manage email compliance

Mitigate the risk of compliance exposure to regulations like CAN-SPAM with embedded opt-out conditions for in-channel consent coverage.

LiveVox’s Email solution comes equipped with the tools needed to easily manage channel preference, best practices, as well as blacklist management.

Enhance Your Email Software with LiveVox Bundles

LiveVox’s Robust Solutions to Build Digital Relationships

Fully Integrated Tools

Cloud IVR Bundle

Improve Your Inbound Customer Experience

Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

Outbound Campaigns & Compliance Bundle

Differentiate with Compliance and Scale

Perfect your outbound communications with the power of a unified platform and get maximum compliance all in one package.

Two-Way Messaging Bundle

Engage Your Customers In a Clear and Memorable Way

Stay competitive by seamlessly messaging your customers when and how they want to communicate.

Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.

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