LiveVox CRM Software for Performance and Efficiency

Our purpose-built CRM syncs information across systems to keep the customer at the center of every interaction.

LiveVox CRM Benefits:

  • CRM made for contact centers. How customers communicate will evolve, but LiveVox’s quarterly upgrades help you stay ahead.
  • Enables agents to do their jobs better and more efficiently with a tool that connects everything they need into a configurable desktop that quiets the noise.
  • Benefit from a market-leading total cost of ownership model and ROI-driven engagement strategies and avoid heavy CapEx investments and integration hurdles.

Reach your customers how they want to be reached and see your engagement skyrocket!

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LiveVox Virtual Agent APIs

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A Closer Look at LiveVox CRM Solutions

Unified CRM

Centralize and standardize key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey for improved targeting and segmentation. 

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Configurable Agent Desktops

Enable agents to deliver great experiences consistently and efficiently with a desktop that is curated specifically to their role and is enriched with key consumer information.

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Agent Scripting

Agent desktops include account information alongside dynamic scripts that can be automatically presented based on specific customer attributes and conditional logic, enabling effective conversations.

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Ticketing

Consolidate all relevant service activities into a threaded view that is linked to the customer account record to effectively track, transfer, and seamlessly respond in a multichannel environment.

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Consent Management

Embed consent and customer preferences into campaigns and automatically update records when changes occur.

Enhance Your CRM with LiveVox Bundles

LiveVox’s Robust Solutions for Performance and Efficiency

Fully Integrated Tools

Outbound Campaigns & Compliance Bundle

Differentiate with Compliance and Scale

Perfect your outbound communications with the power of a unified calling software and get maximum compliance all in one package.

Cloud IVR Bundle

Improve Your Inbound Customer Experience

Deliver an exceptional customer experience while staying efficient. Self-service, automation, and intelligent routing is the answer to thriving in today’s environment.

Two-Way Messaging Bundle

Engage Your Customers In a Clear and Memorable Way

Stay competitive by seamlessly messaging your customers when and how they want to communicate.

Our Customers

Our customers use LiveVox’s easy-to-use contact center software to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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