Quality Assurance Call Recording Software 

Track Your Agent-Customer Interactions to Help Drive Performance, Quality, and Compliance in Your Contact Center

Surface critical insights with LiveVox call and screen recording to drive operational efficiency and an improved customer experience.

LiveVox SpeechIQ® Benefits:

  • Gain complete ‘eyes and ears’ visibility on 100% of interactions across all channels, effortlessly retrieve and playback any interaction
  • Understand how agents are dealing with on-screen processes and provide highly detailed feedback 
  • Capture the full desktop, including dual monitors, so you can see whether agents are taking payments securely, and if they are engaging in on-screen distractions
LiveVox Virtual Agent APIs

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LiveVox vs. Other Platforms

Record and Playback Everything

Easily retrieve, distribute, and playback comprehensive call recordings that include the full desktop screen, agent information, and all relevant call metadata. 

Unlock a Powerful Coaching Resource

Score and add notes or comments to call and screen recordings to leverage during training and coaching sessions with your agents.  

Simple and Secure

Our PCI-DSS certified platform makes it easy to securely store and access sensitive data without the need to manually redact payment information.

A View of LiveVox’s Call Recording Software

LiveVox’s Robust Solution for Intelligent Customer Relationships

Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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