Quality Assurance Call Center Monitoring Software
Transform Contact Center Operations with AI-Scored Call Recording
Surface critical insights with LiveVox SpeechIQ® to drive operational efficiency and an improved customer experience.
LiveVox SpeechIQ® Benefits:
- Save valuable time with 100% call monitoring and automated scoring
- Monitor customer sentiment and call drivers to easily gauge customer satisfaction
- Advanced filter and search capabilities enable you to quickly find the calls that matter
- Ensure compliance with custom alerts that automatically notify you of high risk interactions
- Advanced reporting allows you to uncover what’s impacting key metrics and provide agent coaching via objective, data-driven feedback
LiveVox SpeechIQ® vs. Other Platforms
100% Automated Call Scoring
Unlike other platforms, LiveVox’s call monitoring offers automated call scoring. This key benefit allows you to create custom scorecards that are automatically completed using advanced artificial intelligence, for 100% of your calls. Those scorecards can then be distributed to your teams for objective feedback and coaching.
Faster Implementation and Onboarding
Our simplified implementation and integration process allows you to be up and running with SpeechIQ® in just a matter of days. Other speech analytics solutions require weeks of implementation time and any additional functionality, such as automated call scoring, will require complicated, multi-month integration projects.
Many speech analytics tools are built to only support the processing and analysis of call recordings. This limits your ability to monitor your call center’s omnichannel performance across SMS, email, and webchat. With SpeechIQ®, you can upload transcripts of all digital interactions to automate quality management for your entire operation and access omnichannel insights.
A View of LiveVox’s SpeechIQ® Software
LiveVox’s Robust Solution for Intelligent Customer Relationships
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.