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Industry Expertise | Customer Care

Simplify the Shift from Customer Service to Customer Experience

Customer experience is the key differentiator in today’s marketplace.

By equipping agents, supervisors, and high-level decision-makers with powerful tools and insight, and unifying all conversations in one place, LiveVox empowers businesses to meet the ever-changing expectations of their customers. That means meeting them on their channel of choice and providing a great experience at every touchpoint in their journey.

Case Study

Improving Customer Experience

Find out how a large furniture retailer decreased average handle times by 20%.

Sucess Story: How CRM Decreased AHT
Versatile Alerts

Make service resolutions convenient 

Improve customer experience by giving customers the option to engage on digital or voice channels while maintaining a full conversation history.

Learn more about our Inbound Voice solutions.

Customize Ticketing

Deliver superior customer service 

Accelerate service resolutions with an embedded ticketing application that is enriched with key customer account information and interaction history.

Learn more about LiveVox’s Integrated Ticketing.

Integrated WFO capabilities

An easier way to drive CX

Simplify how you satisfy customer expectations with a 360-degree view of your operations and centralized quality management and monitoring tools.

Learn more about our WFO solution.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.