Customers want to be able to communicate when, where and how they want. The demand for this is only increasing. Businesses have to be able to meet these growing expectations.
LiveVox offers fully native, chat, SMS, and email capabilities as well as a cutting edge, compliance-focused voice solution. Combined with integrated multichannel analytics and quality management, business leaders can ensure that they give customers the experience desired while also driving quality, mitigating risk, and ensuring the efficiency of their operation.
Find out how to turn messaging into successful two-way conversations.Download Solution Brief
While there’s a lot of stuff running in the behind the scenes, ultimately, a customer’s experience is defined by the interaction they have with an agent. Whether your agents are in-house or work remotely, LiveVox’s unified platform is designed to ensure that they have what they need to succeed.
Agents have access to up-to-date and relevant customer information, on-screen where they need it, for all interactions regardless of channel. And they can benefit directly from in-platform feedback and training, so that constant assessment and improvement is built-in to their workflows.
Find out about LiveVox’s Unified CRMDownload Solution Brief
LiveVox’s unified platform allows you to understand your operations performance well beyond standard contact center KPIs. Our performance analytics solution allows you to overlay customer satisfaction scores, agent performance data, interactions activity, business outcomes,and more to gain a 360° view so that you can make informed decisions that balance the experience you can deliver with your bottom line.