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Industry Expertise | Customer Care

Simplify the Shift from Customer Service to Customer Experience

Customer experience is the key differentiator in today’s marketplace.

By equipping agents, supervisors, and high-level decision-makers with powerful tools and insight, and unifying all conversations in one place, LiveVox empowers businesses to meet the ever-changing expectations of their customers. That means meeting them on their channel of choice and providing a great experience at every touchpoint in their journey.

Versatile Alerts

Make service resolutions convenient 

Improve customer experience by giving customers the option to engage on digital or voice channels while maintaining a full conversation history.

Learn more about our Inbound Voice solutions.

Customize Ticketing

Deliver superior customer service 

Accelerate service resolutions with an embedded ticketing application that is enriched with key customer account information and interaction history.

Learn more about LiveVox’s Integrated Ticketing.

Integrated WFO capabilities

An easier way to drive CX

Simplify how you satisfy customer expectations with a 360-degree view of your operations and centralized quality management and monitoring tools.

Learn more about our WFO solution.

LiveVox Platform Brochure

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

Sucess Story: How CRM Decreased AHT

Case Study

Build Delightful Customer Experiences with Data 

Read how Alorica successfully leveraged LiveVox’s CRM functionality to create more personalized customer experiences and gain an in-depth view of customer behavior while maintaining their existing system of record.

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”

 COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“Before, we had situations where the same customer was being contacted through multiple channels in the same day resulting in confusion and a poor customer experience. Improving customer experience is one of the huge benefits of pulling our interactions into the same omni-channel platform.”

— COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.