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Collections

Industry Expertise | Collections

Improve the Balance Between Productivity and Risk Mitigation

Keeping clients happy and edging out the competition in today’s collections environment requires a difficult balancing act of productivity and risk mitigation. LiveVox’s platform combines compliance-focused omnichannel outreach with a range of additional capabilities that will empower agents and drive operational efficiency so you stand out from the crowd.

ROI Comparison

Maximize Productivity Over 10-Digit Manual Dialing

HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing. Download this ROI comparison to learn more.

ROI of LiveVox's HCI

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Compliance Controls

Compliance-focused, industry-leading outreach

Without consent to call cell numbers, calling can be complicated and risky. LiveVox’s HCI® enables you to engage with unconsented cells more productively while mitigating risk. Backed by a formidable 9-0 court record, the HCI® dialing system is built to enable optimized agent performance while balancing regulatory risk.

Learn more about LiveVox’s HCI® solution.

Integrated WFO capabilities

Drive ROI by empowering agents and accessing key business insights

LiveVox’s game-changing outbound dialer HCI® can boost ROI on its own, but its just one part of the bigger picture. Our platform offers a whole range of fully integrated capabilities, including advanced business intelligence and performance analytics that power smarter, faster, data-backed business decisions to our quality management and eLearning tools that help to streamline workflows and eliminate archaic, manual processes. 

Learn more about LiveVox’s WFO solution.

Easy Integrations

Avoid lengthy, expensive integrations when adopting new channels

The LiveVox platform is simple to get up and running and contains hundreds of capabilities that you can implement rapidly when you are ready. It can scale with your business as you grow, from initially replacing slow, manual processes to eventually deploying advanced features and new channels.

Learn more about why companies choose LiveVox.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.