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Industry Expertise | Collections

Improve the Balance Between Productivity and Risk Mitigation

Staying competitive requires a balance of productivity and risk mitigation.

LiveVox’s platform combines compliance-focused omnichannel outreach with a range of additional capabilities that will empower agents and drive operational efficiency so you stand out from the crowd.

Versatile Alerts

Compliance-focused outreach

LiveVox’s HCI® enables you to engage with unconsented cells more productively while mitigating risk. Backed by a formidable 10-0 court record, the HCI® dialing system optimizes the balance between performance and risk. 

Learn more about LiveVox’s HCI® solution.

Integrated WFO capabilities

Drive ROI with key insights

LiveVox provides business intelligence and performance analytics that empower data-backed decisions. In addition, our quality management and eLearning tools streamline workflows and eliminate manual processes. 

Learn more about LiveVox’s WFO solution.

Customize Ticketing

Avoid lengthy, expensive integrations 

The LiveVox platform is simple to get up and running and can scale with your business as you grow, from initially replacing slow, manual processes to eventually deploying advanced features and new channels.

Learn more about why companies choose LiveVox.

Success Story - Performant

ROI

Maximize Productivity Over
10-Digit Manual Dialing

HCI® has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing. Download this ROI comparison to learn more.

Success Story - Alorica

Case Study

Drive Digital Engagement & Self-Service Growth

Download this case study to read how financial servicer, Hunter Warfield, leveraged LiveVox to increase new payers by 79.3% and payment portal usage by 62+% with omnichannel engagement.

“With our previous system we were in the low 60% in terms of unique penetration. With LiveVox, we were able to get into the mid-90s very quickly. We were able to reach more customers and our payment dollars collected improved.”

— Director of Credit Business Systems, Retail

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“LiveVox is the only company that I know of that has a team of people focused on making sure their customers are able to deliver phone calls and text messages to people. You could have all the bells and whistles in the world, but if your phone call comes up as spam, it doesn’t matter what platform you are on.”

— Senior Director of Operations, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“Another challenge causing us to lose tons of revenue was that we were also so focused on calling outbound on the old platform, that we were missing tons of inbound calls. Our revenue one hundred percent improved as a result of LiveVox capturing more inbound calls.”

— Senior Director of Operations, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

LiveVox Omnichannel

Stay ahead of changing CFPB rules

On October 30 and December 18, 2020, the Consumer Financial Protection Bureau (CFPB) published new regulations for the collections industry, and the clock is already ticking to get ready for the implementation deadline. Ignoring the new directives altogether, waiting until it’s too late, or addressing them piecemeal are not wise options. You run the risk of getting fined or sued, your company’s reputation could take a hit, or both.

LiveVox has the right solutions to help you mitigate CFPB regulatory risk while also maximizing your contact center’s focus on compliance. The best part? You can also improve productivity and efficiency at the same time. It’s a true win-win.

  • Control contact attempts with Phone Dial Attempt Supervisor (PDAS)
  • Manage consent and revocation with Unified CRM
  • Monitor agent interactions using advanced AI with SpeechIQ®
  • Use digital channels to increase the chances of contact beyond calling.

Learn more about LiveVox’s effective, compliance-focused solutions for addressing evolving CFPB rules.

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.