Industry Expertise | Collections
Improve the Balance Between Productivity and Risk Mitigation
Staying competitive requires a balance of productivity and risk mitigation.
LiveVox’s platform combines compliance-focused omnichannel outreach with a range of additional capabilities that will empower agents and drive operational efficiency so you stand out from the crowd.
LiveVox’s HCI® enables you to engage with unconsented cells more productively while mitigating risk. Backed by a formidable 9-0 court record, the HCI® dialing system optimizes the balance between performance and risk.
Learn more about LiveVox’s HCI® solution.
Drive ROI with key insights
LiveVox provides business intelligence and performance analytics that empower data-backed decisions. In addition, our quality management and eLearning tools streamline workflows and eliminate manual processes.
Learn more about LiveVox’s WFO solution.
Avoid lengthy, expensive integrations
The LiveVox platform is simple to get up and running and can scale with your business as you grow, from initially replacing slow, manual processes to eventually deploying advanced features and new channels.
Learn more about why companies choose LiveVox.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.