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Industry Overview

Keep Your Business Competitive

Each industry is unique. Learn how LiveVox helps contact centers across all segments meet performance goals and improve customer experience.

Check Out Our Industry Experience Below

Solution: Consent Management

Financial Services

Enhance your customer experience capabilities while improving quality and mitigating risk.

Solution: Agent Desktops

Teleservices

Engage with more customers faster and increase conversion rates in a digital environment.

LiveVox Sucess Story_New Credit America Brings Back the Human Touch to CX

Healthcare

Drive efficiency and enhance the patient experience across the entire patient life cycle.

Solution: Consent Management

Telecom

Improve customer experience while you acquire, onboard,service, and upsell.

Solution: Agent Desktops

Customer Care

Simplify the shift from customer service to customer experience.

LiveVox Sucess Story_New Credit America Brings Back the Human Touch to CX

BPO

Stand out from your competition by delivering greater value and accelerated implementations.

Solution: Consent Management

Collections

Drive revenue and improve the balance between productivity and risk mitigation.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.