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Industry Overview

Keep Your Business Competitive

Each industry is unique. Learn how LiveVox helps contact centers across all segments meet performance goals and improve customer experience.

Check Out Our Industry Experience Below

Solution: Consent Management

Financial Services

Enhance your customer experience capabilities while improving quality and mitigating risk.

Solution: Agent Desktops

Teleservices

Engage with more customers faster and increase conversion rates in a digital environment.

LiveVox Sucess Story_New Credit America Brings Back the Human Touch to CX

Healthcare

Drive efficiency and enhance the patient experience across the entire patient life cycle.

Solution: Consent Management

Telecom

Improve customer experience while you acquire, onboard,service, and upsell.

Solution: Agent Desktops

Customer Care

Simplify the shift from customer service to customer experience.

LiveVox Sucess Story_New Credit America Brings Back the Human Touch to CX

BPO

Stand out from your competition by delivering greater value and accelerated implementations.

Solution: Consent Management

Collections

Drive revenue and improve the balance between productivity and risk mitigation.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.