Voice Platform

LiveVox [ACD / call center agents] What is a voice platform?

Voice platforms are foundational tools used to carry out functions like interactive voice response, virtual assistant technology, speech recognition, voice authentication, natural language processing, and voice over internet protocols. 

Voice platforms integrate telephony software like PBX and dialers and facilitate speech analytics workflows. 

Cloud-Based VoIP for Businesses (livevox.com)

Frictionless Agent & Customer Experiences. Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

Cloud IVR System For Call Centers | Contact Center IVR Software (livevox.com)

More than a voice solution, LiveVox’s IVR offers omnichannel capabilities, so you can incorporate Email and SMS into your workflow:

  • Provide two-way messaging alternatives
  • Send triggered SMS/Email alerts with self-service links
  • Capture Email and SMS consent.

Voice of the Customer: What Is It and How To Find It – LiveVox

Successful Voice of the Customer programs take the time to gain valuable insights from the data they collect. It’s easier to spot trends and points of improvement when you zoom out and view customer feedback as a whole.

Speech Analytics: Benefits in Remote Call Centers | LiveVox

When you are reviewing your options for a speech analytics tool, think about these things:

  • Will it require on-premises technology, or is it cloud-based?
  • How long and complicated is the implementation process?
  • How easily will it integrate with my existing platform and processes?
  • Will I require in-house analyst expertise to use the tool and access insights?

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.