Text Message Marketing

what is text message marketing?

Text message marketing software offers two-way messaging, automated, and mass texting.

Text marketing software involves sending promotions, deals, and coupons to customers through SMS. It’s a simple and straightforward way to engage your target market on a channel that is popular and offers high visibility for your campaigns. 

Marketing through SMS and texting is a permission-based process that requires contacts to opt-in to receive promotional offers, updates, and news on their mobile devices. Contact centers use special software to send text messages at scale, to notify customers about time-limited offers, promotional events or business updates.

More Text Message Marketing Resources:

2-Way & Mass SMS Texting for Call and Contact Centers

Leverage centralized data to create targeted omnichannel campaigns that deliver a consistent experience with Mass and 2 Way SMS, Voice, Email, and Webchat. Our omnichannel platform gives your contact center all the tools that it needs in one place.

The Benefits of SMS Marketing

With its convenient nature and simple setup, SMS messaging is hard to beat as a low-cost, low-risk marketing channel.

Text Message Mistakes: Common SMS Marketing Mistakes to Avoid

In marketing, SMS refers to brands communicating with customers via text message. Brands might use this communication platform to send promotions, notify customers of company news, spread the word about new products, send payment alerts and reminders, send order status updates, and much more. 

Text Marketing Best Practices & SMS Compliance

We’ll outline best practices for sending text message marketing campaigns as a business and share compliance guidelines to adhere to within your text marketing program.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.