Services, Call Center

What are Call Center Services?

Call center services are solutions that a call center provides for companies without an internal call center of their own. A calling service center can widely vary from sales support to surveys. Many companies opt to use contact center services instead of creating their own teams because undertaking the development of a new branch can be costly, time-consuming, and distracting. Many companies want to primarily focus on the products and services they offer. Call centers can include sales support. Many companies hire outside sales teams to conduct cold-calling, lead generation, or upsells. This service usually involves a knowledgeable team of agents that know how to engage customers and prospects over the phone. Services also include survey support. Companies use the data collected from surveys to shape future decisions about the services and products they offer. Customer feedback is valuable, which is why companies don’t hesitate to invest in contracting a call center to gather that feedback. Other organizations, such as political parties, may use survey services to get polling opinions relevant to their group.

Calling services may also include more complex support such as debt collection. Since debt collection is a heavily regulated industry, this service is best completed by knowledgeable agents. Services can include inbound calling, outbound calling, or both. Inbound calls that require IT support are another popular call center service. IT agents have experience troubleshooting technology-related issues, so companies that offer technology-based services or products sometimes contract these call center services.

More Service Resources for Call and Contact Centers

Solutions – Meet the Demand for Digital – LiveVox

Streamline Service Resolutions. Combine omnichannel interaction history into flexible tickets to create continuous conversations across different channels, incidents, and agent workgroups.

5 Inbound Call & Contact Center Services – LiveVox

Consider the benefits that an experienced inbound services can bring to your company. Take advantage of the support and insight they bring. LiveVox provides call centers with the right equipment and platforms needed to ensure a satisfactory customer journey.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.