RCS Messaging

RCS messaging standardizes these types of next-generation messaging features and makes them available within a single, universal application.

RCS messaging standardizes messaging features and makes them available within a single, universal application. Using the RCS Universal Profile protocol, a device on a North American mobile carrier can message a totally different device on a carrier on the other side of the world like Japan with no loss of context or content. It’s not only convenient but crucial for having meaningful conversations across devices, mobile networks and international borders. 

The technical details are a bit more complex, but broadly speaking, the beauty of RCS messaging is the ability to send feature-rich, universally readable messages.

RCS messaging APIs are plug-ins that allow users to send data-rich text messages from an SMS inbox. 


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RCS messaging standardizes next-generation messaging features and makes them available within a single, universal application. RCS is designed to alleviate these limitations, bringing the rich functionality of chat messages sent on other, more modern platforms to mobile devices of all kinds.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.