Outbound Call Centers Companies

What are outbound call centers companies?

Outbound call center companies are telemarketing companies that other companies hire to perform a wide variety of outbound call activities. Companies hire outbound calling center companies because hiring and training employees to perform outbound calling can be time consuming and costly. Contracting an outbound call center company is less expensive, and thanks to experienced management and agents, can easily meet the needs of their clients. An outbound call center company can help clients that lack a sales team, need surveys completed, are inexperienced with debt collection services, or need help with fundraising services. 

Outbound agents that focus on sales are knowledgeable and experienced when making calls. Cold calling can be a difficult feat, particularly for those who aren’t used to rejection. Outbound dialing centers can bring companies new business and valuable leads without having to sacrifice time and money for an internal outbound sales team. Outbound call centers are also often contracted to conduct surveys. Companies often rely on surveys to get insight into customers’ sentiment. This data is valuable because it helps guide leadership teams as they make decisions that impact business outcomes. Outbound contact centers also function as debt collection companies. Each year companies lose revenue as a result of non-paying customers. Collecting that debt can be difficult, especially when federal regulations impose heavy fines on call centers that break the rules. Outbound call centers are already well-versed in those regulations and keep up-to-date with changes so that companies who hire them do not preoccupy themselves with trying to understand nuanced legalities.

More Outbound Call Center Resources for Call and Contact Centers

Outbound Call Center Campaign Management | LiveVox Omnichannel

Run proactive agentless outbound campaigns. Utilize virtual agents, chatbots, and customizable email templates for automated agentless outbound contact and easily escalate to live agents as needed.

Outbound Contact Center Companies: LiveVox Outbound Dialer Software Features & Benefits – LiveVox

In this article, we will discuss the benefits of using outbound calling software, as well as some of its key capabilities that boost efficiency in outbound companies.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.